HIGHMARK COMMERCIAL MEDICAL POLICY - PENNSYLVANIA

 
 

Medical Policy:
I-11-042
Topic:
Chemodenervation - Botulinum Toxin
Section:
Injections
Effective Date:
October 1, 2021
Issued Date:
October 1, 2021
Last Revision Date:
September 2021
Annual Review:
October 2020
 
 

Chemodenervations (i.e., botulinum toxin injections) are intramuscular injections of neurotoxins. The toxin acts by blocking release of acetylcholine at the neuromuscular junction thus reducing the tone of overactive muscles. There are several commercial products (consisting of either serotype-A or serotype-B) currently available for use. Each differs in its unit potency, side effects, and duration of action. The clinical goals for utilizing neurotoxin injections are to result in a temporary chemodenervation of the effected muscle at the neuromuscular junction thus: reducing pain or increasing comfort, improving function, preventing or treating musculoskeletal complications, facilitating ease of care, and/or for improving the general appearance, mobility and/or phonation in patients presenting with spasticity or dystonia.

Policy Position

OnabotulinumtoxinA (Botox®) may be considered medically necessary when used in the treatment of ANY of the following conditions:

  • Blepharospasm  associated with dystonia, including benign essential blepharospasm or VII nerve disorders in individuals 12 years of age or older characterized by intermittent or sustained closure of the eyelids caused by involuntary contractions of the orbicularis oculi muscle; or
  • Dystonia, cervical also known as spasmodic torticollis in individuals age 16 years of age or older to reduce the associated severity of abnormal head position and neck pain associated with sustained head tilt or abnormal posturing with limited range of motion in the neck and a history of recurrent involuntary contraction of one or more of the muscles of the neck (e.g. sternocleidomastoid, splenius, trapezius or posterior cervical muscles); or
  • Chronic migraine prevention in individuals 18 years of age or older for an initial six (6) month trial when ALL of the following criteria are met:
    • Prescribed by or in consultation with a neurologist or headache specialist; and
    • A healthcare provider trained in administration of onabotulinumtoxinA (Botox) is administering the drug; and
    • A diagnosis of chronic migraine headache defined as greater than or equal to 15 days per month for greater than three (3) months with features of migraine headache on at least 8 days per month lasting four hours a day or longer [e.g. has been established using the International Classification of Headache Disorders, Third Edition (ICHD-III)]; and
    • There is a persistent three (3) month history of recurring debilitating headaches as defined above and documented by a headache diary; and
    • The headaches are not caused by medication rebound (the individual is not taking narcotics or triptans exceeding more than 18 doses per month) or lifestyle issues (e.g., sleep patterns, caffeine use, etc.); and
    • Adequate trials of prophylactic therapy from at least two (2) different therapy classes (e.g., antiseizure, beta blockers, tricyclic antidepressants) were either not effective or not tolerated. Documentation of trials and failure should include that these medications have been prescribed at adequate doses and for a reasonable length of time (i.e., six (6) weeks each); and
  • Chronic migraine continued treatment beyond six (6) months (up to four injection treatments in a 12-month period) may be considered medically necessary when ALL the following criteria are met:
    • Migraine headache frequency reduced by at least 50 percent from baseline; and
    • Migraine headache hours reduced at least 50 percent from baseline; or
  • Urinary incontinence due to detrusor overactivity due to neurologic condition (e.g., spinal cord injury, multiple sclerosis), that have an inadequate response to or intolerant of conservative therapy (e.g., moderation of fluid intake, avoidance of alcohol, caffeine, and medications such as diuretics, control of chronic cough and constipation, smoking cessation, etc.) and medical therapy with an anticholinergic medication; or
  • Spasticity lower limb in adult individuals to decrease the severity of increased muscle tone in ankle and toe flexors (gastrocnemius, soleus, tibialis posterior, flexor halluces longus, and flexor digitorum longus); or
  • Spasticity, lower limb in individuals two (2) to 17 years of age, excluding spasticity caused by cerebral palsy; or
  • Overactive bladder with symptoms of urge urinary incontinence, urgency, and frequency in adult individuals who have inadequate response to or intolerant of an anticholinergic medication or
  • Strabismus associated with dystonia, including benign essential blepharospasm or VII nerve disorders in individuals greater or equal to 12 years of age; or
  • Spasticity, upper limb in individuals 18 years of age or older, to decrease the severity of increased muscle tone in elbow flexors (biceps), wrist flexors (flexor carpi radialis and flexor carpi ulnaris), finger flexors (flexor digitorum profundus and flexor digitorum sublimis), and thumb flexors (adductor pollicis and flexor pollicis longus); or
  • Spasticity, upper limb in individual two (2) to 17 years of age.

All other uses of onabotulinumtoxinA (Botox) are not medically necessary.

Injections performed on a more frequent basis may be considered not medically necessary. In addition, more than four (4) injections per region per year may be considered not medically necessary.

The use of electrical muscle stimulation or needle electromyography may be considered medically necessary for guidance in conjunction with chemodenervation.

The use of chemodenervation is considered not medically necessary for cosmetic purposes as well as all other indications.

52287

53899

64611

64612

64613

64614

64615

64616

64617

64642

64643

64644

64645

64646

64647

64999

67345

92265

95867

95873

95874

J0585

 

 

 

 

 

 




OnabotulinumtoxinA (Botox) and other medically accepted non-FDA approved indications, Class IIB or higher grade recommendation.

OnabotulinumtoxinA (Botox) may be considered medically necessary for the following medically accepted non-FDA approved indications when used in the treatment of ANY of the following conditions:

  • Anal fissure (chronic) in adult individuals; or
  • Anismus related to pelvic floor dyssynergia in adult individuals who are refractory to biofeedback training, for a maximum of three (3) treatments during a three (3) month period; or
  •  Auriculotemporal syndrome in adults to reduce severe symptoms including food-induced facial flushing and sweating or gustatory hyperhidrosis post-parotidectomy (e.g. Frey syndrome; or
  • Benign prostatic hyperplasia in adults who no longer respond to medication and refuse surgical treatment with moderate to severe symptoms of urinary obstruction based on the American Urological Association (AUA) index, mean peak urinary flow rate less than 15 mL/sec with voided volume of at least 150 mL, and an enlarged prostate gland; or
  • Cerebral palsy in individuals with upper and lower limb spasticity;  or
  • Detrusor and sphincter dyssynergia in adults due to multiple sclerosis; or
  • Voice failure after tracheoesophageal puncture and prosthesis placements after total laryngectomy in adult individuals (this is due to persistent focal constrictor hypertonicity/spasm); or
  • Disorders of esophagus – dysphagia in adult individuals due to esophageal motility disorder or nonachalasia esophageal motility disorder (ie, diffuse ) months or younger;
  • Dysphagia in adult individuals due to cricopharyngeus muscle spasm or pure upper esophageal sphincter dysfunction; or
  • Esotropia, congenital in pediatric individuals age seven (7) months or younger; or
  • Epicondylitis (e.g. tennis elbow) in adult individuals who did not respond to conventional treatment; or
  • Epiphora, functional (e.g. excessive tear production) in adult individuals; or
  • Esophageal achalasia (failure in relaxation of the lower esophageal sphincter with swallowing and by a lack of esophageal peristalsis) in individuals 18 years of age or older who have not responded to dilation therapy or who are considered poor surgical candidates; or
  • Exotropia of third nerve palsy – Acute Injury to oculomotor nerve in adult individuals; or
  • Focal spasticity in pediatric individuals age two (2) to 17 years of age with cerebral palsy and concurrent equinus gait (tiptoeing); or
  • Granuloma of the vocal cords in adult individuals refractory to conventional surgical and medical therapies; or
  • Hand tremors, severe in adult individuals due to Parkinson disease or essential tremor; or
  • Headache, cervicogenic (whiplash headache) in adult individuals with chronic headache, unrelieved by other therapies, secondary to a cervical whiplash injury which restricts range of motion in the neck; or
  • Hemifacial spasms (7th cranial nerve palsy) in adult individuals when failure of oral pharmacological therapies such as carbamazepine, baclofen and benzodiazepine; or
  • Idiopathic trigeminal neuralgia in adult individuals refractory to three (3) to six (6) months of treatment with antiepileptic medications; or
  • Laryngeal spasm (laryngeal dystonia or spasmodic dysphonia) in adult individuals; or
  • Larynx closure as an adjunct to surgical treatment in adult individuals; or
  • Myofascial pain syndrome in adult individuals with fibromyalgia; or
  • Oro-facial-lingual-masticatory tardive dyskinesia due to dopamine blocking agents in adult individuals; or
  • Oromandibular dystonia, Isolated in adult individuals refractory to optimal pharmacological therapy, surgery, or both; or
  • Pharyngoesophageal segment spasm following total laryngectomy in adult individuals as an adjunct to voice therapy program; or
  • Stuttering in adult individuals; or
  • Sialorrhea (excessive salivation, drooling) in adult individuals with amyotrophic lateral sclerosis (ALS) or bulbar ALS; or
  • Sialorrhea (excessive salivation, drooling) in pediatric (two (2) to 17 years of age) and adult individuals who are neurologically impaired; or
  • Sialorrhea (excessive salivation, drooling) in pediatric individuals two (2) to 17 years of age with cerebral palsy; or
  • Sialorrhea (drooling or excessive salivation) in adult individuals with functional impairment originating from spasticity or dystonia (conditions of involuntary sustained muscle contraction) resulting from Parkinson disease who have been refractory to pharmacotherapy (including anticholinergics, such as but not limited to scopolamine); or
  • Temporomandibular joint disorder, chronic in adult individuals; or
  • Thoracic outlet syndrome in adult individuals unresponsive to physical therapy and sub optimally managed with anesthetic and steroid injections; or
  • Tics and associated premonitory symptoms from Gilles de la Tourette’s syndrome in adult individuals; or
  • Whiplash injury to neck in adult individuals with chronic whiplash-associated neck pain following a motor vehicle accident; or
  • Voice tremor, essential (organic) in adult individuals.

Note: Adult individual is defined as individuals 18 years of age or older.

All other uses of onabotulinumtoxinA (Botox) are considered not medically necessary.

46505

64611

64616

64617

95873

95874

J0585

S2340

S2341

 

 

 

 

 




AbobotulinumtoxinA (Dysport) may be considered medically necessary for the following FDA approved conditions:

  • Dystonia, cervical (also known as spasmodic torticollis) in individuals 18 years of age or older; or
  • Spasticity, upper and lower limb in individuals two (2) years of age or older.

All other uses of abobotulinumtoxinA (Dysport) are considered not medically necessary.

64615

64616

64642

64643

64644

64645

95873

95874

J0586

 

 

 

 

 




IncobotulinumtoxinA (Xeomin®) may be considered medically necessary for individuals 18 years of age or older for the treatment of:

  • Dystonia, cervical (also known as spasmodic torticollis) associated with sustained head tilt or abnormal posturing with limited range of motion in the neck and a history of recurrent involuntary contraction of one or more of the muscles of the neck (e.g. sternocleidomastoid, splenius, trapezius or posterior cervical muscles), to decrease the severity of abnormal head position and neck pain in both botulinum toxin-naive and previously treated individuals; or
  • Blepharospasm characterized by intermittent or sustained closure of the eyelids caused by involuntary contractions of the orbicularis oculi muscle or facial nerve (VII) disorders including hemifacial spasm in individuals previously treated with onabotulinumtoxinA (Botox); or
  • Sialorrhea, chronic due to Parkinson’s disease, atypical parkinsonism, stroke, or traumatic brain injury, with at least a three (3) month history of sialorrhea; or
  • Spasticity, upper limb, to decrease the severity of increased muscle tone in elbow flexors, forearm pronators, wrist flexors, thumb, and finger flexors.

All other uses of incobotulinumtoxinA (Xeomin) are considered not medically necessary.

64612

64616

64642

64643

64644

64645

95873

95874

J0588

 

 

 

 

 




RimabotulinumtoxinB (Myobloc®) may be considered medically necessary for adult individuals for the treatment of:

  • Dystonia, cervical (also known as spasmodic torticollis) in individuals 18 years of age or older and a history of recurrent involuntary contraction of one or more of the muscles of the neck (e.g. sternocleidomastoid, splenius, trapezius or posterior cervical muscles); or
  • Sialorrhea, chronic in individuals 18 years of age or older associated with Parkinson’s disease, ALS, stroke, and other causes with at least a three (3) month history of troublesome sialorrhea refractory to pharmacotherapy (including anticholinergics such as but not limited to scopolamine).

All other uses of rimabotulinumtoxinB (Myobloc) are considered not medically necessary.


 

 

     

64611

64616

95873

95874

J0587

 

 




Note: In addition to the above criteria, product specific dosage and/or frequency limits may apply in accordance with the U.S. Food and Drug Administration (FDA)-approved product prescribing information, national compendia, Centers for Medicare and Medicaid Services (CMS) and other peer reviewed resources or evidence-based guidelines. Highmark may deny, in full or in part, reimbursement for utilization that does not fall within the applicable dosage and/or frequency limits.


Related Policies

Refer to medical policy S-178, Treatment of Hyperhidrosis, for additional information.


Professional Statements and Societal Positions Guidelines

American Academy of Neurology (AAN). Practice Guideline Summary: Botulinum Neurotoxin for the Treatment of Blepharospasm, Cervical Dystonia, Adult Spasticity, and Headache. April 2016.

Botulinum neurotoxin should be offered as a treatment option for the treatment of cervical dystonia, blepharospasm, focal upper extremity dystonia, adductor laryngeal dystonia, upper extremity essential tremor, and may be considered for hemifacial spasm and focal lower limb dystonia.

American Urological Association (AUA). Diagnosis and Treatment of Non-Neurogenic Overactive Bladder (OAB) in Adults: an AUA/SUFU Guideline. April 2019.

Intradetrusor onabotulinumtoxinA should be offered as third-line treatment in the carefully-selected and thoroughly-counseled individual who has been refractory to first and second-line OAB treatments. The individual must be able and willing to return for frequent post-void residual evaluation and able and willing to perform self-catheterization if necessary. 


Covered Diagnosis codes for J0585 when billed with: 46505, 52287, 53899, 64611, 64612, 64615, 64616, 64617, 64642, 64643, 64644, 64645, 64646, 64647, 64999, 67345, 92265, 95873, 95874, S2340, S2341

F80.81

F95.2

F98.5

G04.1

G11.4

G20

G24.01

G24.02

G24.09

G24.1

G24.2

G24.3

G24.4

G24.5

G24.8

G24.9

G25.0

G25.3

G25.89

G35

G36.0

G36.8

G37.0

G37.1

G37.2

G37.4

G37.5

G37.8

G37.9

G43.011

G43.019

G43.111

G43.119

G43.701

G43.709

G43.711

G43.719

G44.301

G44.86

G50.0

G50.8

G51.0

G51.1

G51.2

G51.31

G51.32

G51.33

G51.39

G51.4

G51.8

G54.0

G56.81

G56.82

G56.83

G57.81

G57.82

G57.83

G80.0

G80.1

G80.2

G80.3

G80.4

G80.8

G80.9

G81.11

G81.12

G81.13

G81.14

G82.20

G82.21

G82.22

G82.50

G82.51

G82.52

G82.53

G82.54

G83.0

G83.10

G83.11

G83.12

G83.13

G83.14

G83.21

G83.22

G83.23

G83.24

G83.31

G83.32

G83.33

G83.34

G83.4

H04.211

H04.212

H04.213

H04.219

H49.00

H49.01

H49.02

H49.03

H49.11

H49.12

H49.13

H49.21

H49.22

H49.23

H49.31

H49.32

H49.33

H49.41

H49.42

H49.43

H49.881

H49.882

H49.883

H50.00

H50.011

H50.012

H50.021

H50.022

H50.031

H50.032

H50.041

H50.042

H50.05

H50.06

H50.07

H50.08

H50.10

H50.111

H50.112

H50.121

H50.122

H50.131

H50.132

H50.141

H50.142

H50.15

H50.16

H50.17

H50.18

H50.21

H50.22

H50.30

H50.311

H50.312

H50.32

H50.331

H50.332

H50.34

H50.40

H50.411

H50.412

H50.43

H50.50

H50.51

H50.52

H50.53

H50.60

H50.611

H50.612

H50.69

H50.89

I69.031

I69.032

I69.033

I69.034

I69.041

I69.042

I69.043

I69.044

I69.049

I69.051

I69.052

I69.053

I69.054

I69.061

I69.062

I69.063

I69.064

I69.065

I69.131

I69.132

I69.133

I69.134

I69.141

I69.142

I69.143

I69.144

I69.149

I69.151

I69.152

I69.153

I69.154

I69.161

I69.162

I69.163

I69.164

I69.165

I69.231

I69.232

I69.233

I69.234

I69.241

I69.242

I69.243

I69.244

I69.251

I69.252

I69.253

I69.254

I69.261

I69.262

I69.263

I69.264

I69.265

I69.331

I69.332

I69.333

I69.334

I69.341

I69.342

I69.343

I69.344

I69.349

I69.351

I69.352

I69.353

I69.354

I69.361

I69.362

I69.363

I69.364

I69.365

I69.831

I69.832

I69.833

I69.834

I69.841

I69.842

I69.843

I69.844

I69.849

I69.851

I69.852

I69.853

I69.854

I69.861

I69.862

I69.863

I69.864

I69.865

I69.869

I69.931

I69.932

I69.933

I69.934

I69.941

I69.942

I69.943

I69.944

I69.949

I69.951

I69.952

I69.953

I69.954

I69.961

I69.962

I69.963

I69.964

I69.965

J38.3

J38.5

J38.7

J39.2

K11.7

K22.0

K22.4

K60.2

L74.511

M26.601

M26.602

M26.603

M26.609

M26.69

M43.6

M77.10

M77.11

M77.12

M79.18

N31.0

N31.1

N31.8

N31.9

N32.81

N36.5

N39.3

N39.41

N39.43

N39.44

N39.45

N39.46

N39.498

N40.1

R13.13

R13.14

R25.0

R25.1

R25.2

R25.3

R25.8

R25.9

R32

R49.0

R49.8

S13.4XXA

S13.4XXD

S13.4XXS

 

 

 

 

 


Covered Diagnosis codes for J0586 when billed with:  64615, 64616, 64642, 64643, 64644, 64645, 95873, 95874
 

G11.4

G24.3

G25.89

G80.0

G80.1

G80.2

G80.8

G80.9

G81.10

G81.11

G81.12

G81.13

G81.14

G82.20

G82.21

G82.22

G82.50

G82.51

G82.52

G82.53

G82.54

G83.0

G83.10

G83.11

G83.12

G83.13

G83.14

G83.20

G83.21

G83.22

G83.23

G83.24

G83.31

G83.32

G83.33

G83.34

I69.031

I69.032

I69.033

I69.034

I69.039

I69.041

I69.042

I69.043

I69.044

I69.051

I69.052

I69.053

I69.054

I69.059

I69.061

I69.062

I69.063

I69.064

I69.065

I69.131

I69.132

I69.133

I69.134

I69.139

I69.141

I69.142

I69.143

I69.144

I69.151

I69.152

I69.153

I69.154

I69.161

I69.162

I69.163

I69.164

I69.165

I69.231

I69.232

I69.233

I69.234

I69.239

I69.241

I69.242

I69.243

I69.244

I69.251

I69.252

I69.253

I69.254

I69.259

I69.261

I69.262

I69.263

I69.264

I69.265

I69.331

I69.332

I69.333

I69.334

I69.339

I69.341

I69.342

I69.343

I69.344

I69.351

I69.352

I69.353

I69.354

I69.359

I69.361

I69.362

I69.363

I69.364

I69.365

I69.831

I69.832

I69.833

I69.834

I69.839

I69.841

I69.842

I69.843

I69.844

I69.851

I69.852

I69.853

I69.854

I69.859

I69.861

I69.862

I69.863

I69.864

I69.865

I69.931

I69.932

I69.933

I69.934

I69.939

I69.941

I69.942

I69.943

I69.944

I69.951

I69.952

I69.953

I69.954

I69.959

I69.961

I69.962

I69.963

I69.964

I69.965

R25.2

 

 

 

 

 

Covered Diagnosis codes for J0587 when billed with:  64611, 64616, 95873, 95874

G24.3

K11.7

 

 

 

 

 

 

Covered Diagnosis codes for J0588 when billed with: 64612, 64616, 64642, 64643, 64644, 64645, 95873, 95874

G24.3

G24.5

G56.81

G56.82

G56.83

G80.0

G80.1

G80.2

G80.3

G80.4

G80.8

G80.9

G81.11

G81.12

G81.13

K11.7

R25.2

 

 

 

 



Place of Service: Outpatient

Botulinum Toxin (Chemodenervation) is typically an outpatient procedure which is only eligible for coverage as an inpatient procedure in special circumstances, including, but not limited to, the presence of a co-morbid condition that would require monitoring in a more controlled environment such as the inpatient setting.


The policy position applies to all commercial lines of business



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This policy is designed to address medical guidelines that are appropriate for the majority of individuals with a particular disease, illness, or condition. Each person's unique clinical or other circumstances may warrant individual consideration, based on review of applicable medical records, as well as other regulatory, contractual and/or legal requirements.

Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect Highmark's reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract, and subject to the applicable laws of your state.


Highmark retains the right to review and update its medical policy guidelines at its sole discretion. These guidelines are the proprietary information of Highmark. Any sale, copying or dissemination of the medical policies is prohibited; however, limited copying of medical policies is permitted for individual use.

Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as: 
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as: 
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Civil Rights Coordinator. 

If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services 
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C. 20201 
1-800-368-1019, 800-537-7697 (TDD) 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. 

Insurance or benefit/claims administration may be provided by Highmark, Highmark Choice Company, Highmark Coverage Advantage, Highmark Health Insurance Company, First Priority Life Insurance Company, First Priority Health, Highmark Benefits Group, Highmark Select Resources, Highmark Senior Solutions Company or Highmark Senior Health Company, all of which are independent licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. 





Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract.

Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages
  • If you need these services, contact the Civil Rights Coordinator.

    If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295 , TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    1-800-368-1019, 800-537-7697 (TDD)

    Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.