Atezolizumab (Tecentriq®) is a monoclonal antibody which binds to programmed death-ligand 1 (PD-L1) expressed on tumor cells or tumor-infiltrating immune cells and blocks its interaction with Programmed Death Receptor 1 (PD-1) and B7.1 receptors present on T cells and antigen-presenting cells, which releases the inhibition of the immune response and activates the antitumor response.
Avelumab (Bavencio®) binds PD-L1, blocking interaction with receptors PD-1 and B7.1. This blockade results in a release of the inhibitory effects of PD-L1 on the immune response and the restoration of antitumor immune responses.
Durvalumab (Imfinzi™) binds PD-L1, blocking interaction with PD-1 and CD80 (B7.1). This blockade reduces cytotoxic T-cell activity, proliferation, and cytokine production and allows for immune responses without inducing antibody dependent cell-mediated cytotoxicity.
Nivolumab (Opdivo®) is a monoclonal antibody that binds to the PD-1 receptor and blocks its interaction with PD-L1 and PD-L2, releasing PD-1 pathway-mediated inhibition of the immune response, including the anti-tumor immune response.
Pembrolizumab (Keytruda®) is a monoclonal antibody that binds to the PD-1 receptor, blocking its interaction with PD-L1 and PD-L2, releasing PD-1 pathway-mediated inhibition of the immune response, including the anti-tumor immune response.
Atezolizumab (Tecentriq) may be considered medically necessary for ANY of the following conditions:
Bladder (Urothelial) Cancer
Bladder (Urothelial) Cancer - Primary Carcinoma of the Urethra:
Bladder (Urothelial) Cancer - Upper Genitourinary (GU) Tract Tumors or Urothelial Carcinoma of the Prostate
Non-Small Cell Lung Cancer (NSCLC) – Adenocarcinoma (with mixed subtypes), Squamous Cell Carcinoma, Large Cell Carcinoma
The use of atezolizumab (Tecentriq) is considered experimental/investigational and, therefore, non-covered for any other indication not listed above. Scientific evidence does not support the use for any other indication.
J9022 |
|
|
|
|
|
|
Avelumab (Bavencio) may be considered medically necessary for ANY of the following conditions:
Bladder (Urothelial) Carcinoma
Bladder Cancer - Primary Carcinoma of the Urethra, Upper GU Tract Tumors or Urothelial Carcinoma of the Prostate
Treatment of individuals with primary carcinoma of the urethra, upper GU tract tumors or urothelial carcinoma of the prostate:
Merkel cell carcinoma (MCC)
The use of avelumab (Bavencio) is considered experimental/investigational and, therefore, non-covered for any other indication. Scientific evidence does not support the use for any other indication.
J9023 |
|
|
|
|
|
|
Durvalumab (Imfinzi) may be considered medically necessary for ANY of the following conditions:
Bladder (Urothelial) Carcinoma
Bladder (Urothelial) Cancer - Primary Carcinoma of the Urethra, Upper GU Tract Tumors or Urothelial Carcinoma of the Prostate
NSCLC – Adenocarcinoma (with mixed subtypes), Squamous Cell Carcinoma or Large Cell Carcinoma
The use of durvalumab (Imfinzi) is considered experimental/investigational and, therefore, non-covered for any other indication not listed above. Scientific evidence does not support the use for any other indication.
J9999 |
|
|
|
|
|
|
C9492 |
|
|
|
|
|
Nivolumab (Opdivo) may be considered medically necessary for ANY of the following conditions:
Anal Carcinoma – Squamous Cell
Bladder (Urothelial) Carcinoma
Bladder (Urothelial) Carcinoma - Primary Carcinoma of the Urethra, Upper Genitourinary (GU) Tract Tumors or Urothelial Carcinoma of the Prostate
Brain Metastases – Limited or Extensive
Classical Hodgkin Lymphoma (cHL)
Colon and Rectal Cancer - Adenocarcinoma
Head and Neck Cancers – Squamous Cell Carcinoma with Mixed Subtypes
Hepatocellular Carcinoma (HCC) - Adenocarcinoma
Kidney (Renal) Cell Carcinoma (RCC) – Clear Cell or Non-Clear Cell
Malignant Pleural Mesothelioma
Melanoma
Merkel Cell Carcinoma
NSCLC – Adenocarcinoma (with mixed subtypes), Squamous Cell Carcinoma, Large Cell Carcinoma
Small Cell Lung Cancer (SCLC)
Uveal Melanoma
The use of nivolumab (Opdivo) is considered experimental/investigational and, therefore, non-covered for any other indication not listed above. Scientific evidence does not support the use for any other indication.
J9299 |
|
|
|
|
|
|
Pembrolizumab (Keytruda) may be considered medically necessary for ANY of the following conditions:
Anal Carcinoma – Squamous Cell Carcinoma
B-Cell Lymphomas – Diffuse Large B-Cell Lymphoma
Bladder (Urothelial) Carcinoma
Bladder (Urothelial) Cancer - Primary Carcinoma of the Urethra
Bladder Cancer - Upper GU Tract Tumors or Urothelial Carcinoma of the Prostate
Central Nervous System Cancers - Limited Brain Metastases or Extensive Brain Metastases
cHL
Colon and Rectal Cancer
Esophageal and Esophagogastric Junction Cancers – Squamous Cell Carcinoma or Adenocarcinoma
o Second-line or subsequent therapy as a single agent for MSI-H or dMMR tumors; or
o Third – line or subsequent therapy as a single agent for PD-L1 positive disease.
Gastric Cancer
o Second-line or subsequent therapy as a single agent for MSI-H or dMMR tumors; or
o Third – line or subsequent therapy as a single agent for PD-L1 positive disease.
Microsatellite Instability-High (MSI-H)/Mismatch Repair Deficient (dMMR) Cancer
FDA Approved Indications
NCCN Approved Indications
MSI-H central nervous system cancers in pediatric individuals is considered experimental/investigational and, therefore, non-covered. The safety and effectiveness of pembrolizumab (Keytruda) in pediatric individuals with MSI-H central nervous system cancers have not been established.
Head and Neck Cancer
Melanoma
Merkel Cell Carcinoma
Non-Hodgkin Lymphoma (NHL) – T-Cell Lymphomas
Mycosis Fungoides (MF)/Sezary Syndrome (SS)
Extranodal Natural Killer T-Cell (NK/T-cell) Lymphoma, Nasal Type
NSCLC
Malignant Pleural Mesothelioma
Uveal Melanoma
The use of pembrolizumab (Keytruda) is considered experimental/investigational and, therefore, non-covered for any other indication. Scientific evidence does not support the use for any other indication.
J9271 |
|
|
|
|
|
|
NOTE: Dosage recommendations per the FDA label.
* Note: Language derived from National Comprehensive Cancer Network (NCCN) guidelines.
Covered Diagnosis Codes for Procedure Code J9299
C00.0 |
C00.1 |
C00.2 |
C00.3 |
C00.4 |
C00.5 |
C00.6 |
C00.8 |
C01 |
C02.0 |
C02.1 |
C02.2 |
C02.3 |
C02.4 |
C02.8 |
C02.9 |
C03.0 |
C03.1 |
C03.9 |
C04.0 |
C04.1 |
C04.8 |
C04.9 |
C05.0 |
C05.1 |
C06.0 |
C06.2 |
C06.80 |
C06.89 |
C06.9 |
C09.0 |
C09.1 |
C09.8 |
C09.9 |
C10.3 |
C11.0 |
C11.1 |
C11.2 |
C11.3 |
C11.8 |
C11.9 |
C12 |
C13.0 |
C13.1 |
C13.2 |
C13.8 |
C13.9 |
C14.0 |
C14.2 |
C14.8 |
C17.0 |
C17.1 |
C17.2 |
C17.8 |
C17.9 |
C18.0 |
C18.1 |
C18.2 |
C18.3 |
C18.4 |
C18.5 |
C18.6 |
C18.7 |
C18.8 |
C18.9 |
C19 |
C20 |
C21.0 |
C21.1 |
C21.8 |
C22.0 |
C22.8 |
C22.9 |
C31.0 |
C31.1 |
C31.2 |
C31.3 |
C31.8 |
C31.9 |
C32.0 |
C32.1 |
C32.2 |
C32.3 |
C32.8 |
C32.9 |
C33 |
C34.00 |
C34.01 |
C34.02 |
C34.10 |
C34.11 |
C34.12 |
C34.2 |
C34.30 |
C34.31 |
C34.32 |
C34.80 |
C34.81 |
C34.82 |
C34.90 |
C34.91 |
C34.92 |
C38.4 |
C43.0 |
C43.10 |
C43.111 |
C43.112 |
C43.121 |
C43.122 |
C43.20 |
C43.21 |
C43.22 |
C43.30 |
C43.31 |
C43.39 |
C43.4 |
C43.51 |
C43.52 |
C43.59 |
C43.60 |
C43.61 |
C43.62 |
C43.70 |
C43.71 |
C43.72 |
C43.8 |
C43.9 |
C44.00 |
C44.02 |
C44.09 |
C44.121 |
C44.1221 |
C44.1222 |
C44.1291 |
C44.1292 |
C44.221 |
C44.222 |
C44.229 |
C44.320 |
C44.321 |
C44.329 |
C44.40 |
C44.42 |
C44.49 |
C44.520 |
C45.0 |
C4A.0 |
C4A.10 |
C4A.111 |
C4A.112 |
C4A.121 |
C4A.122 |
C4A.20 |
C4A.21 |
C4A.22 |
C4A.30 |
C4A.31 |
C4A.39 |
C4A.4 |
C4A.51 |
C4A.52 |
C4A.59 |
C4A.60 |
C4A.61 |
C4A.62 |
C4A.70 |
C4A.71 |
C4A.72 |
C4A.8 |
C4A.9 |
C57.9 |
C61 |
C63.9 |
C64.1 |
C64.2 |
C64.9 |
C65.1 |
C65.2 |
C65.9 |
C66.1 |
C66.2 |
C66.9 |
C67.0 |
C67.1 |
C67.2 |
C67.3 |
C67.4 |
C67.5 |
C67.6 |
C67.7 |
C67.8 |
C67.9 |
C68.0 |
C68.8 |
C69.30 |
C69.31 |
C69.32 |
C69.40 |
C69.41 |
C69.42 |
C69.60 |
C69.61 |
C69.62 |
C69.90 |
C69.91 |
C69.92 |
C76.0 |
C77.0 |
C78.00 |
C78.01 |
C78.02 |
C78.6 |
C78.7 |
C78.89 |
C79.00 |
C79.01 |
C79.02 |
C79.10 |
C79.11 |
C79.19 |
C79.2 |
C79.31 |
C79.51 |
C79.52 |
C79.82 |
C79.89 |
C7B.1 |
C80.0 |
C80.1 |
C81.10 |
C81.11 |
C81.12 |
C81.13 |
C81.14 |
C81.15 |
C81.16 |
C81.17 |
C81.18 |
C81.19 |
C81.20 |
C81.21 |
C81.22 |
C81.23 |
C81.24 |
C81.25 |
C81.26 |
C81.27 |
C81.28 |
C81.29 |
C81.30 |
C81.31 |
C81.32 |
C81.33 |
C81.34 |
C81.35 |
C81.36 |
C81.37 |
C81.38 |
C81.39 |
C81.40 |
C81.41 |
C81.42 |
C81.43 |
C81.44 |
C81.45 |
C81.46 |
C81.47 |
C81.48 |
C81.49 |
C81.70 |
C81.71 |
C81.72 |
C81.73 |
C81.74 |
C81.75 |
C81.76 |
C81.77 |
C81.78 |
C81.79 |
C81.90 |
C81.91 |
C81.92 |
C81.93 |
C81.94 |
C81.95 |
C81.96 |
C81.97 |
C81.98 |
C81.99 |
D09.0 |
D37.01 |
D37.02 |
D37.05 |
D37.09 |
D38.0 |
D38.1 |
D38.5 |
D38.6 |
D41.01 |
D41.02 |
D41.11 |
D41.12 |
D41.21 |
D41.22 |
D41.4 |
D48.1 |
D48.5 |
D48.7 |
D49.1 |
D49.4 |
D49.511 |
D49.512 |
Z85.038 |
Z85.068 |
Z85.118 |
Z85.21 |
Z85.22 |
Z85.40 |
Z85.44 |
Z85.45 |
Z85.49 |
Z85.51 |
Z85.528 |
Z85.53 |
Z85.54 |
Z85.59 |
Z85.71 |
Z85.810 |
Z85.818 |
Z85.819 |
Z85.820 |
Z85.821 |
Z85.828 |
Z85.9 |
|
|
Covered Diagnosis Codes for Procedure Code and J9271
C00.0 |
C00.1 |
C00.2 |
C00.3 |
C00.4 |
C00.5 |
C00.6 |
C00.8 |
C01 |
C02.0 |
C02.1 |
C02.2 |
C02.3 |
C02.4 |
C02.8 |
C02.9 |
C03.0 |
C03.1 |
C03.9 |
C04.0 |
C04.1 |
C04.8 |
C04.9 |
C05.0 |
C05.1 |
C06.0 |
C06.2 |
C06.80 |
C06.89 |
C06.9 |
C09.0 |
C09.1 |
C09.8 |
C09.9 |
C10.3 |
C11.0 |
C11.1 |
C11.2 |
C11.3 |
C11.8 |
C11.9 |
C12 |
C13.0 |
C13.1 |
C13.2 |
C13.8 |
C13.9 |
C14.0 |
C14.2 |
C14.8 |
C15.3 |
C15.4 |
C15.5 |
C15.8 |
C15.9 |
C16.0 |
C16.1 |
C16.2 |
C16.3 |
C16.4 |
C16.5 |
C16.6 |
C16.8 |
C16.9 |
C17.0 |
C17.1 |
C17.2 |
C17.8 |
C17.9 |
C18.0 |
C18.1 |
C18.2 |
C18.3 |
C18.4 |
C18.5 |
C18.6 |
C18.7 |
C18.8 |
C18.9 |
C19 |
C20 |
C21.0 |
C21.1 |
C21.8 |
C22.1 |
C23 |
C24.0 |
C24.1 |
C24.8 |
C24.9 |
C25.0 |
C25.1 |
C25.2 |
C25.3 |
C25.4 |
C25.7 |
C25.8 |
C25.9 |
C31.0 |
C31.1 |
C32.0 |
C32.1 |
C32.2 |
C32.3 |
C32.8 |
C32.9 |
C33 |
C34.00 |
C34.01 |
C34.02 |
C34.10 |
C34.11 |
C34.12 |
C34.2 |
C34.30 |
C34.31 |
C34.32 |
C34.80 |
C34.81 |
C34.82 |
C34.90 |
C34.91 |
C34.92 |
C38.4 |
C40.00 |
C40.01 |
C40.02 |
C40.10 |
C40.11 |
C40.12 |
C40.20 |
C40.21 |
C40.22 |
C40.30 |
C40.31 |
C40.32 |
C40.80 |
C40.81 |
C40.82 |
C40.90 |
C40.91 |
C40.92 |
C41.0 |
C41.1 |
C41.2 |
C41.3 |
C41.4 |
C41.9 |
C43.0 |
C43.10 |
C43.111 |
C43.112 |
C43.121 |
C43.122 |
C43.20 |
C43.21 |
C43.22 |
C43.30 |
C43.31 |
C43.39 |
C43.4 |
C43.51 |
C43.52 |
C43.59 |
C43.60 |
C43.61 |
C43.62 |
C43.70 |
C43.71 |
C43.72 |
C43.8 |
C43.9 |
C44.00 |
C44.02 |
C44.09 |
C44.520 |
C44.529 |
C45.0 |
C48.1 |
C48.2 |
C48.8 |
C4A.0 |
C4A.10 |
C4A.111 |
C4A.112 |
C4A.121 |
C4A.122 |
C4A.20 |
C4A.21 |
C4A.22 |
C4A.30 |
C4A.31 |
C4A.39 |
C4A.4 |
C4A.51 |
C4A.52 |
C4A.59 |
C4A.60 |
C4A.61 |
C4A.62 |
C4A.70 |
C4A.71 |
C4A.72 |
C4A.8 |
C4A.9 |
C51.0 |
C51.1 |
C51.2 |
C51.8 |
C51.9 |
C53.0 |
C53.1 |
C53.8 |
C53.9 |
C54.0 |
C54.1 |
C54.2 |
C54.3 |
C54.8 |
C54.9 |
C55 |
C56.1 |
C56.2 |
C56.9 |
C57.00 |
C57.01 |
C57.02 |
C57.10 |
C57.11 |
C57.12 |
C57.20 |
C57.21 |
C57.22 |
C57.3 |
C57.4 |
C57.7 |
C57.8 |
C57.9 |
C60.0 |
C60.1 |
C60.2 |
C60.8 |
C60.9 |
C61 |
C62.00 |
C62.01 |
C62.02 |
C62.10 |
C62.11 |
C62.12 |
C62.90 |
C62.91 |
C62.92 |
C63.7 |
C63.8 |
C63.9 |
C64.1 |
C64.2 |
C64.9 |
C65.1 |
C65.2 |
C65.9 |
C66.1 |
C66.2 |
C66.9 |
C67.0 |
C67.1 |
C67.2 |
C67.3 |
C67.4 |
C67.5 |
C67.6 |
C67.7 |
C67.8 |
C67.9 |
C68.0 |
C68.8 |
C69.30 |
C69.31 |
C69.32 |
C69.40 |
C69.41 |
C69.42 |
C69.60 |
C69.61 |
C69.62 |
C69.90 |
C69.91 |
C69.92 |
C76.0 |
C77.0 |
C78.00 |
C78.01 |
C78.02 |
C78.6 |
C78.7 |
C78.89 |
C79.10 |
C79.11 |
C79.19 |
C79.31 |
C79.82 |
C79.89 |
C79.9 |
C7B.1 |
C80.0 |
C80.1 |
C81.10 |
C81.11 |
C81.12 |
C81.13 |
C81.14 |
C81.15 |
C81.16 |
C81.17 |
C81.18 |
C81.19 |
C81.20 |
C81.21 |
C81.22 |
C81.23 |
C81.24 |
C81.25 |
C81.26 |
C81.27 |
C81.28 |
C81.29 |
C81.30 |
C81.31 |
C81.32 |
C81.33 |
C81.34 |
C81.35 |
C81.36 |
C81.37 |
C81.38 |
C81.39 |
C81.40 |
C81.41 |
C81.42 |
C81.43 |
C81.44 |
C81.45 |
C81.46 |
C81.47 |
C81.48 |
C81.49 |
C81.70 |
C81.71 |
C81.72 |
C81.73 |
C81.74 |
C81.75 |
C81.76 |
C81.77 |
C81.78 |
C81.79 |
C81.90 |
C81.91 |
C81.92 |
C81.93 |
C81.94 |
C81.95 |
C81.96 |
C81.97 |
C81.98 |
C81.99 |
C83.30 |
C83.31 |
C83.32 |
C83.33 |
C83.34 |
C83.35 |
C83.36 |
C83.37 |
C83.38 |
C83.39 |
C84.00 |
C84.01 |
C84.02 |
C84.03 |
C84.04 |
C84.05 |
C84.06 |
C84.07 |
C84.08 |
C84.09 |
C84.10 |
C84.11 |
C84.12 |
C84.13 |
C84.14 |
C84.15 |
C84.16 |
C84.17 |
C84.18 |
C84.19 |
C84.90 |
C84.91 |
C84.92 |
C84.93 |
C84.94 |
C84.95 |
C84.96 |
C84.97 |
C84.98 |
C84.99 |
C84.Z0 |
C84.Z1 |
C84.Z2 |
C84.Z3 |
C84.Z4 |
C84.Z5 |
C84.Z6 |
C84.Z7 |
C84.Z8 |
C84.Z9 |
C85.20 |
C85.21 |
C85.22 |
C85.23 |
C85.24 |
C85.25 |
C85.26 |
C85.27 |
C85.28 |
C85.29 |
C86.0 |
D09.0 |
D37.01 |
D37.02 |
D37.05 |
D37.09 |
D37.1 |
D37.8 |
D37.9 |
D38.0 |
D38.5 |
D38.6 |
Z80.49 |
Z85.00 |
Z85.01 |
Z85.028 |
Z85.038 |
Z85.068 |
Z85.07 |
Z85.118 |
Z85.21 |
Z85.22 |
Z85.43 |
Z85.46 |
Z85.47 |
Z85.49 |
Z85.51 |
Z85.528 |
Z85.59 |
Z85.71 |
Z85.810 |
Z85.818 |
Z85.819 |
Z85.820 |
Z85.821 |
Z85.830 |
|
|
|
|
|
|
Covered Diagnosis Codes for Procedure Code J9022
C33 |
C34.00 |
C34.01 |
C34.02 |
C34.10 |
C34.11 |
C34.12 |
C34.2 |
C34.30 |
C34.31 |
C34.32 |
C34.80 |
C34.81 |
C34.82 |
C34.90 |
C34.91 |
C34.92 |
C57.9 |
C61 |
C63.9 |
C65.1 |
C65.2 |
C65.9 |
C66.1 |
C66.2 |
C66.9 |
C67.0 |
C67.1 |
C67.2 |
C67.3 |
C67.4 |
C67.5 |
C67.6 |
C67.7 |
C67.8 |
C67.9 |
C68.0 |
C68.8 |
C79.10 |
C79.11 |
C79.19 |
D09.0 |
Z85.51 |
Z85.59 |
Z85.118 |
|
|
|
|
Covered Diagnosis Codes for J9023
C4A.0 |
C4A.10 |
C4A.111 |
C4A.112 |
C4A.121 |
C4A.122 |
C4A.20 |
C4A.21 |
C4A.22 |
C4A.30 |
C4A.31 |
C4A.39 |
C4A.4 |
C4A.51 |
C4A.52 |
C4A.59 |
C4A.60 |
C4A.61 |
C4A.62 |
C4A.70 |
C4A.71 |
C4A.72 |
C4A.8 |
C4A.9 |
C61 |
C65.1 |
C65.2 |
C65.9 |
C66.1 |
C66.2 |
C66.9 |
C67.0 |
C67.1 |
C67.2 |
C67.3 |
C67.4 |
C67.5 |
C67.6 |
C67.7 |
C67.8 |
C67.9 |
C68.0 |
C7B.1 |
D09.0 |
Z85.51 |
Z85.59 |
Z85.821 |
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Covered Diagnosis Codes for C9492
C33 |
C34.00 |
C34.01 |
C34.02 |
C34.10 |
C34.11 |
C34.12 |
C34.2 |
C34.30 |
C34.31 |
C34.32 |
C34.80 |
C34.81 |
C34.82 |
C34.90 |
C34.91 |
C34.92 |
C57.9 |
C61 |
C63.9 |
C65.1 |
C65.2 |
C65.9 |
C66.1 |
C66.2 |
C66.9 |
C67.0 |
C67.1 |
C67.2 |
C67.3 |
C67.4 |
C67.5 |
C67.6 |
C67.7 |
C67.8 |
C67.9 |
C68.0 |
C68.8 |
C79.10 |
C79.11 |
C79.19 |
D09.0 |
Z85.118 |
Z85.12 |
Z85.51 |
Z85.53 |
Z85.54 |
Z85.59 |
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This policy is designed to address medical guidelines that are appropriate for the majority of individuals with a particular disease, illness, or condition. Each person's unique clinical or other circumstances may warrant individual consideration, based on review of applicable medical records, as well as other regulatory, contractual and/or legal requirements.
Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect Highmark's reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract.
Highmark retains the right to review and update its medical policy guidelines at its sole discretion. These guidelines are the proprietary information of Highmark. Any sale, copying or dissemination of the medical policies is prohibited; however, limited copying of medical policies is permitted for individual use.
Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:
If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Insurance or benefit/claims administration may be provided by Highmark, Highmark Choice Company, Highmark Coverage Advantage, Highmark Health Insurance Company, First Priority Life Insurance Company, First Priority Health, Highmark Benefits Group, Highmark Select Resources, Highmark Senior Solutions Company or Highmark Senior Health Company, all of which are independent licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans.
Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract.
Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:
If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.