HIGHMARK COMMERCIAL MEDICAL POLICY - PENNSYLVANIA

 
 

Medical Policy:
I-4-038
Topic:
Hemophilia Treatment Clotting Factors/Coagulant Blood Products
Section:
Injections
Effective Date:
October 1, 2023
Issued Date:
October 1, 2023
Last Revision Date:
September 2023
Annual Review:
April 2023
 
 

Hemophilia is an X-linked genetic disorder caused by a deficiency or absence in one of the clotting factors in the plasma. Hemophilia A is caused by a deficiency or absence of factor VIII. Hemophilia B is caused by a deficiency or absence of factor IX.

 Von Willebrand disease is a genetic disorder caused by missing or defective von Willebrand factor (vWF), a clotting protein.

Factor products are also used to treat other hematologic conditions such as fibrin stabilizing factor deficiency, factor X deficiency, congenital factor VII deficiency, and Glanzmann’s thrombasthenia.

Policy Position

This policy refers to the following clotting factors and coagulant blood products:

Factor VIIa (recombinant)

NovoSeven® RT (coagulation factor VIIa, recombinant)

J7189

Sevenfact® (coagulation factor VIIa, recombinant-jnew)

J7212

Factor VIII (plasma-derived)

Hemofil M (antihemophilic factor, human)

J7190

Koate®-DVI (antihemophilic factor, human)

J7190

Factor VIII (plasma-derived)/von Willebrand Factor Complex (plasma-derived)

Alphanate® (antihemophilic factor, human)

J7186

Humate-P® (antihemophilic factor, human)

J7187

Vonvendi® (von Willebrand factor complex, recombinant)

J7179

Wilate® (antihemophilic factor, human)

J7183

Factor VIII (recombinant)

Advate® (antihemophilic factor, recombinant)

J7192

Kogenate® FS (antihemophilic factor, recombinant)

J7192

Novoeight® (antihemophilic factor, recombinant)

J7182

Nuwiq® (antihemophilic factor, recombinant)

J7209

Recombinate® (antihemophilic factor, recombinant)

J7192

Xyntha® (antihemophilic factor, recombinant)

J7185

Xyntha® Solofuse™ (antihemophilic factor, recombinant)

J7185

Factor VIII (recombinant, long-acting)

Adynovate® (antihemophilic factor, recombinant, pegylated)

J7207

Kovaltry® (antihemophilic factor, recombinant)

J7211

Afstyla® (antihemophilic factor, recombinant)

J7210

Jivi® (antihemophilic factor, recombinant, pegylated)

J7208

Esperoct® (antihemophilic factor, recombinant, glycopegylated)

J7204

Factor VIII (recombinant), Fc fusion protein

Eloctate™ (antihemophilic factor, recombinant, Fc fusion protein)

J7205

AltuviiioTM (antihemophilic factor, recombinant, Fc-VWF-XTEN fusion protein-ehtl)

J7214

Factor VIII (recombinant, porcine sequence)

Obizur® (antihemophilic factor, recombinant, porcine sequence)

J7188

Factor IX (plasma-derived)

AlphaNine® SD (coagulation factor IX)

J7193

Mononine® (coagulation factor IX)

J7193

Profilnine® SD (factor IX complex)

J7194

Factor IX (recombinant)

BeneFIX® (coagulation factor IX, recombinant)

J7195

Ixinity® (coagulation factor IX, recombinant)

J7213

Rixubis® (coagulation factor IX, recombinant)

J7200

Idelvion® (coagulation factor IX, recombinant)

J7202

Rebinyn® (coagulation factor IX, recombinant, pegylated)

J7203

Factor IX (recombinant), Fc fusion protein

Alprolix™ (coagulation factor IX, recombinant, Fc fusion protein)

J7201

Factor X (plasma-derived)

Coagadex® (coagulation Factor X, human)

J7175

Factor XIII (plasma-derived)

Corifact ™ (factor XIII concentrate, human)

J7180

Factor XIII A-subunit (recombinant)

Tretten® (coagulation factor XIII A-subunit, recombinant)

J7181

Humanized Monoclonal Antibody

Hemlibra™ (Emicizumab-kxwh)

J7170

Anti-Inhibitor Coagulant Complex (plasma-derived)

FEIBA NF® (anti-inhibitor coagulant complex)

J7198

FEIBA VH® (anti-inhibitor coagulant complex)

J7198

Fibrinogen Concentrate (plasma-derived)

RiaSTAP® (fibrinogen concentrate, human)

J7178

Fibryga® (fibrinogen concentrate, human)

J7177

Tranexamic Acid

Cyklokapron® (plasminogen activation inhibitor)

J3490

Factor VIIa, recombinant (NovoSeven RT and Sevenfact)

Factor VIIa, recombinant (NovoSeven RT) may be considered medically necessary in adult or pediatric individuals for ANY of the following conditions:

  • Congenital Factor VII Deficiency:
    • Diagnosis of congenital factor VII deficiency; and
    • Treatment of bleeding episodes or perioperative management; or
  • Glanzmann Thrombasthenia:
    • Diagnosis of Glanzmann’s thrombasthenia; and
    • As an alternative to platelet transfusion; and
    • Treatment of bleeding episodes or perioperative management; or
  • Hemophilia A:
    • Diagnosis of hemophilia A; and
    • Documentation of inhibitors (e.g., Bethesda inhibitor assay); and
    • Treatment of bleeding episodes or perioperative management; or
  • Acquired Hemophilia A:
    • Diagnosis of acquired hemophilia A; and
    • Treatment of bleeding episodes or perioperative management; or
  • Hemophilia B:
    • Diagnosis of hemophilia B; and
    • Documentation of inhibitors (e.g. Bethesda inhibitor assay); and
    • Treatment of bleeding episodes or perioperative management.

Factor VIIa, recombinant (Sevenfact) may be considered medically necessary in individuals 12 years of age and older for ANY of the following conditions:

  • Hemophilia A:
    • Treatment and control of bleeding episodes in individuals with inhibitors; or
  • Hemophilia B:
    • Treatment and control of bleeding episodes in individuals with inhibitors.

J7189

J7212

 

 

 

 

 




Antihemophilic factor VIII, human (Hemofil M and Koate-DVI)

Antihemophilic factor VIII, human (Hemofil M and Koate-DVI) may be considered medically necessary in adult or pediatric individuals for ANY of the following conditions:

  • Hemophilia A:
    • Diagnosis of hemophilia A; and
    • For control and prevention of bleeding episodes or to perform emergency and elective surgery in individuals with hemophilia A.

J7190

 

 

 

 

 

 




Antihemophilic factor VIII/von Willebrand factor complex, human (Humate-P)

Antihemophilic factor VIII/von Willebrand factor complex, human (Humate-P) may be considered medically necessary for ANY of the following conditions:

  • Hemophilia A in individuals 18 years and older:
    • Diagnosis of hemophilia A; and
    • Treatment and prevention of bleeding; or
  • von Willebrand disease in pediatric and adult individuals
    • Diagnosis of von Willebrand disease:
      • Severe disease; or
      • History of failure, contraindication, or intolerance to treatment with desmopressin in those with mild to moderate disease; and
  • One of the following:
    • Treatment of spontaneous and trauma-induced bleeding episodes; or
    • Prevention of excessive bleeding during surgery (i.e., surgical prophylaxis).

J7187

 

 

 

 

 

 




von Willebrand factor complex, recombinant (Vonvendi)

von Willebrand factor complex, recombinant (Vonvendi) may be considered medically necessary in individuals 18 years and older when the following criteria are met:

  • von Willebrand disease:
    • Diagnosis of von Willebrand disease; and
    • One of the following:
      • On-demand treatment and control of bleeding episode; or
      • Perioperative management of bleeding.

J7179

 

 

 

 

 

 




Antihemophilic factor VIII/von Willebrand factor complex, human (Wilate)

Antihemophilic factor VIII/von Willebrand factor complex, human (Wilate) may be considered medically necessary in adult or pediatric individuals when the following criteria are met:

  • Hemophilia A:
    • Routine prophylaxis to reduce the frequency of bleeding episodes; or
    • On-demand treatment and control of bleeding episodes; or
  • von Willebrand disease:
    • Diagnosis of von Willebrand disease; and
    • One of the following:
      • On-demand treatment and control of bleeding episodes; or
      • Perioperative management of bleeding.

J7183

 

 

 

 

 

 




Antihemophilic factor VIII, recombinant (Advate, Kogenate FS, Novoeight, Nuwiq, Recombinate, Xyntha, and Xyntha Solofuse)

Antihemophilic factor VIII, recombinant (Advate, Kogenate FS, Novoeight, Nuwiq, Recombinate, Xyntha, and Xyntha Solofuse) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Hemophilia A:
    • Diagnosis of hemophilia A: and
    • One of the following:
      • Control and preventing of bleeding episodes; or
      • Perioperative management; or
      • Routine prophylaxis to prevent or reduce the frequency of bleeding episodes.

J7182

J7185

J7192

J7209

 



Antihemophilic factor VIII, recombinant, pegylated (Adynovate, Kovaltry, and Afstyla)

Antihemophilic factor VIII, recombinant, pegylated (Adynovate, Kovaltry, and Afstyla) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Hemophilia A:
    • Diagnosis of hemophilia A: and
    • One of the following:
      • On-demand treatment and control of bleeding episodes; or
      • Perioperative management of bleeding; or
      • Routine prophylaxis to reduce the frequency of bleeding episodes.

J7207

J7210

J7211




Antihemophilic factor VIII, recombinant, pegylated (Jivi)

Antihemophilic factor VIII, recombinant, pegylated (Jivi) may be considered medically necessary in previously treated individuals 12 years and older when the following criteria are met:

  • Hemophilia A:
    • Diagnosis of hemophilia A; and
    • One of the following:
      • On-demand treatment and control of bleeding episodes; or
      • Perioperative management of bleeding; or
      • Routine prophylaxis to reduce the frequency of bleeding episodes.

J7208

 

 

 

 

 

 




Antihemophilic factor VIII, recombinant, glycopegylayed-exei (Esperoct)

Antihemophilic factor, recombinant, glycopegylated-exei (Esperoct) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Hemophilia A:
    • Diagnosis of hemophilia A; and
    • One of the following:
      • On-demand treatment and control of bleeding episodes; or
      • Perioperative management of bleeding; or
      • Routine prophylaxis to reduce the frequency of bleeding episodes. 

J7204

 

 

 

 

 

 




Antihemophilic factor VIII, recombinant, Fc fusion protein (Eloctate and Altuviiio)

Antihemophilic factor VIII, recombinant, Fc fusion protein (Eloctate) and antihemophilic factor VIII, recombinant, Fc-VWF-XTEN fusion protein-ehtl (Altuviiio) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Hemophilia A:
    • Diagnosis of hemophilia A; and
    • One of the following:
      • On-demand treatment and control of bleeding episodes; or
      • Perioperative management of bleeding; or
      • Routine prophylaxis to reduce the frequency of bleeding episodes. 

J7205

J7214

 

 

 

 

 




Antihemophilic factor VIII, recombinant, porcine sequence (Obizur)

Antihemophilic factor VIII, recombinant, porcine sequence (Obizur) may be considered medically necessary in individuals 18 years and older when ALL of the following criteria are met:

  • Acquired hemophilia A:
    • Diagnosis of acquired hemophilia A; and
    • For the on-demand treatment and control of bleeding episodes 

J7188

 

 

 

 

 

 




Coagulation factor IX (Mononine)

Coagulation factor IX (Mononine) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Hemophilia B:
    • Diagnosis of hemophilia B; and
    • For the prevention and control of bleeding.

J7193

 

 

 

 

 

 




Coagulation factor IX (AlphaNine SD and Profilnine)

Coagulation factor IX (AlphaNine SD and Profilnine) may be considered medically necessary in individuals 17 years of age and older when the following criteria are met:

  • Hemophilia B:
    • Diagnosis of hemophilia B; and
    • For the prevention and control of bleeding.

J7193

J7194

 

 

 

 

 




Coagulation factor IX, recombinant (BeneFIX, Rixubis, Idelvion) and coagulation factor IX, recombinant, Fc fusion protein (Alprolix)

Coagulation factor IX, recombinant (BeneFIX, Rixubis, Idelvion) and coagulation factor IX, recombinant, Fc fusion protein (Alprolix) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Hemophilia B:
    • Diagnosis of hemophilia B; and
    • One of the following:
      • On-demand treatment and control of bleeding episodes; or
      • Perioperative management of bleeding; or
      • Routine prophylaxis to reduce the frequency of bleeding episodes.

J7195

J7200

J7201

J7202




Coagulation factor IX, recombinant (Ixinity)

Coagulation factor IX, recombinant (Ixinity) may be considered medically necessary in individuals 12 years of age and older when the following criteria are met:

  • Hemophilia B:
    • Diagnosis of hemophilia B; and
    • One of the following:
      • Control and prevention of bleeding episodes; or
      • Perioperative management.

J7213

 

 

 

 

 

 




Coagulation factor IX, recombinant, pegylated (Rebinyn)

Coagulation factor IX, recombinant, pegylated (Rebinyn) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Hemophilia B:
    • Diagnosis of hemophilia B; and
    • One of the following:
      • On-demand treatment and control of bleeding episodes; or
      • Perioperative management of bleeding.

J7203

 

 

 

 

 

 




Coagulation factor X, human (Coagadex)

Coagulation factor X, human (Coagadex) may be considered medically necessary in individuals when the following criteria are met:

  • Hereditary factor X deficiency:
    • Diagnosis of hereditary factor X deficiency; and
    • One of the following:
      • Routine prophylaxis to reduce the frequency of bleeding episodes; or
      • On-demand treatment and control of bleeding episodes; or
      • Perioperative management of bleeding in individuals with mild and moderate hereditary Factor X deficiency.

J7175

 

 

 

 

 

 




Coagulation factor XIII concentrate, human (Corifact)

Coagulation factor XIII concentrate, human (Corifact) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Factor XIII deficiency:
    • Diagnosis of congenital factor XIII deficiency; and
    • One of the following:
      • Routine prophylactic treatment; or
      • Perioperative management of surgical bleed.

J7180

 

 

 

 

 

 




Coagulation factor XIII A-subunit, recombinant (Tretten)

Coagulation factor XIII A-subunit, recombinant (Tretten) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Congenital factor XIII A-subunit deficiency:
    • Diagnosis of congenital factor XIII A-subunit deficiency; and
    • For routine prophylaxis of bleeding.

J7181

 

 

 

 

 

 




Emicizumab (Hemlibra)

Emicizumab (Hemlibra) may be considered medically necessary in adult and pediatric individuals with or without inhibitors when the following criteria are met:

  • Hemophilia A:
    • Diagnosis of hemophilia A: and
    • One of the following:
      • Routine prophylactic treatment of moderate hemophilia with documented need for prophylaxis treatment or severe status less than 1% of normal factor; or
      • Prophylactic therapy of documented history of one (1) or more episodes of spontaneous bleeding into joints.

J7170

 

 

 

 

 

 




Anti-inhibitor coagulant complex (FEIBA NF, FEIBA VH)

Anti-inhibitor coagulant complex (FEIBA NF, FEIBA VH) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Hemophilia A
    • Diagnosis of hemophilia A; and
    • Documentation of inhibitors (e.g. Bethesda inhibitor assay); and
    • One of the following:
      • Control and prevention of bleeding episodes; or
      • Perioperative management; or
      • Routine prophylaxis to prevent or reduce the frequency of bleeding episodes:
      • In individuals with moderate hemophilia with documented need for prophylaxis treatment or severe status less than 1% of normal factor; or
      • In individuals with a documented history of one (1) or more episodes of spontaneous bleeding into joints; or
  • Hemophilia B
    • Diagnosis of hemophilia B; and
    • Documentation of inhibitors (e.g. Bethesda inhibitor assay); and
    • One of the following:
      • Control and prevention of bleeding episodes; or
      • Perioperative management; or
      • Routine prophylaxis to prevent or reduce the frequency of bleeding episodes:
        • In individuals with moderate hemophilia with documented need for prophylaxis treatment or severe status less than 1% of normal factor; or
        • In individuals with a documented history of one (1) or more episodes of spontaneous bleeding into joints; or

J7198

 

 

 

 

 

 




Fibrinogen concentrate (RiaSTAP, Fibryga)

Fibrinogen concentrate (RiaSTAP, Fibryga) may be considered medically necessary in adult and pediatric individuals when the following criteria are met:

  • Factor I deficiency:
    • Diagnosis of congenital fibrinogen deficiency, including afibrinogenemia and hypofibrinogenemia; and
    • Treatment of acute bleeding episode.

J7177

J7178

 

 

 

 

 




Tranexamic Acid (Cyklokapron)

Tranexamic acid (Cyklokapron) may be considered medically necessary when the following criteria are met:

  • Hemophilia A
    • Diagnosis of hemophilia A; and
    • Prevention of hemorrhage and reduction of the need for replacement therapy during and following tooth extraction or other surgeries (e.g., polypectomy etc.); and
    • Short-term treatment not exceeding eight (8) days; or
  • Hemophilia B
    • Diagnosis of hemophilia B; and
    • Prevention of hemorrhage and reduction of the need for replacement therapy during and following tooth extraction or other surgeries (e.g., polypectomy etc.); and
    • Short-term treatment not exceeding eight (8) days.

J3490

 

 

 

 

 

 




Immune Tolerance Induction

High-dose immune tolerance induction may be considered medically necessary when ALL of the following criteria are met:

  • Member has a diagnosis of hemophilia A or hemophilia B; and
  • Member has inhibitors (anti-FVIII and anti-FIX allo-antibodies);and
  • Dosing continues beyond 14 days.

Immune tolerance induction limitations:

  • Continued immune tolerance induction is considered not medically necessary when ALL of the following criteria are met:
    • Anti-hemophilic factor or factor IX survival after infusion is normal (6-hr level at least 50% of 10-min level); and
    • Inhibitor levels become undetectable; and
    • Recovery of anti-hemophilic factor or factor IX levels after infusion is normal (defined as at least 85 % of the expected for individuals without inhibitors).  
  • Cases in which members are on immune tolerance induction for six (6) months or more must have documentation of referral to and evaluation by a hemophilia treatment center to determine whether continued immune tolerance therapy is medically necessary; and 

Alprolix, Idelvion, Ixinity, Rixibus and Hemlibra are not indicated for induction of immune tolerance.

J7182

J7183

J7185

J7186

J7187

J7188

J7190

J7192

J7193

J7194

J7195

J7205

J7213

J7214




The use of hemophilia treatment clotting factors/coagulant blood products not meeting the criteria as indicated in this policy is considered not medically necessary.

J3490

J7170

J7175

J7177

J7178

J7179

J7180

J7181

J7182

J7183

J7185

J7186

J7187

J7188

J7189

J7190

J7192

J7193

J7194

J7195

J7198

J7200

J7201

J7202

J7203

J7204

J7205

J7207

J7208

J7209

J7210

J7211

J7212

J7213

J7214

NOTE: In addition to the above criteria, product specific dosage and/or frequency limits may apply in accordance with the U.S. Food and Drug Administration (FDA)-approved product prescribing information, national compendia, Centers for Medicare and Medicaid Services (CMS) and other peer reviewed resources or evidence-based guidelines. Highmark may deny, in full or in part, reimbursement for utilization that does not fall within the applicable dosage and/or frequency limits.

 

Limitation of Use

  • Coagulation factor VIIa (Sevenfact) is not indicated for treatment of congenital factor VII deficiency.
  • Safety and efficacy of antihemophilic factor, porcine sequence (Obizur) has not been established in individuals with a baseline anti-porcine factor VIII inhibitor titer of greater than 20 BU; antihemophilic factor, porcine sequence (Obizur) is not indicated for the treatment of congenital hemophilia A or von Willebrand disease.



Related Policies

 

 


Professional Statements and Societal Positions Guidelines

The World Federation of Hemophilia (WFH).

Who should receive ITI?

1.     Children with severe hemophilia A and persistent inhibitors >5 BU mL_1 (confirmed on ≥1 repeat measurement) with a peak historical inhibitor titer <200 BU mL and other good-risk characteristics should receive ITI (Grade 1A).

2.     Children with severe hemophilia A and inhibitors >5 BU mL (confirmed on ≥1 repeat measurement) with a peak historical inhibitor titer >200 BU mL, regardless of poor-risk characteristics should receive ITI (1A). Higher doses are needed, and consideration should be given to initiating ITI with a VWF-containing product (2C).

3.     Adults with severe hemophilia A and inhibitors >5 BU mL (confirmed on ≥1 repeat measurement), regardless of inhibitor duration, should be considered for ITI (2C), particularly those with frequent bleeding or a poor response to bypass therapy (1C).


Covered diagnosis codes for procedure code J7198

D68.318

 

 

 

 

 

 

Covered diagnosis codes for procedure code J7198 Only when billed with D68.311

D66

D67

 

 

 

 

 

Covered diagnosis codes for procedure code J7189, J7212

D66

D67

D68.2

D68.311

D68.318

D68.4

D69.1

Covered Diagnosis Codes for Procedure code J7182, J7183, J7186, J7187, J7207, J7209, J7210, J7211

D66

D68.00

D68.01

D68.020

D68.021

D68.022

D68.023

D68.029

D68.03

D68.04

D68.09

D68.311

D68.318

D68.4

 Covered Diagnosis Codes for Procedure Code J7170, J7185, J7190, J7192, J7204, J7205, J7208, J7214

D66

 

 

 

 

 

 

Covered Diagnosis Codes for Procedure code J7188

D68.311

D68.318

D68.4

 

 

 

 

Covered Diagnosis Codes for Procedure code J7179

D68.00

D68.01

D68.020

D68.021

D68.022

D68.023

D68.029

D68.03

D68.04

D68.09

 

 

 

 

Covered Diagnosis Codes for Procedure code J7193, J7194, J7195, J7200, J7201, J7202, J7203, J7213

D67

 

 

 

 

 

 

Covered Diagnosis Codes for Procedure Codes J7175, J7177, J7178, J7180, J7181

D68.2

 

 

 

 

 

 



Place of Service: Outpatient

Experimental/Investigational (E/I) services are not covered regardless of place of service.

The administration of clotting factors and coagulant blood products is typically an outpatient procedure which is only eligible for coverage as an inpatient procedure in special circumstances, including, but not limited to, the presence of a co-morbid condition that would require monitoring in a more controlled environment such as the inpatient setting.


The policy position applies to all commercial lines of business



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This policy is designed to address medical guidelines that are appropriate for the majority of individuals with a particular disease, illness, or condition. Each person's unique clinical or other circumstances may warrant individual consideration, based on review of applicable medical records, as well as other regulatory, contractual and/or legal requirements.

Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect Highmark's reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract.

Highmark retains the right to review and update its medical policy guidelines at its sole discretion. These guidelines are the proprietary information of Highmark. Any sale, copying or dissemination of the medical policies is prohibited; however, limited copying of medical policies is permitted for individual use.

Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Civil Rights Coordinator.

If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

This information is issued by Highmark Blue Shield on behalf of its affiliated Blue companies, which are independent licensees of the Blue Cross Blue Shield Association.  Highmark Inc. d/b/a Highmark Blue Shield and certain of its affiliated Blue companies serve Blue Shield members in the 21 counties of central Pennsylvania. As a partner in joint operating agreements, Highmark Blue Shield also provides services in conjunction with a separate health plan in southeastern Pennsylvania.  Highmark Inc. or certain of its affiliated Blue companies also serve Blue Cross Blue Shield members in 29 counties in western Pennsylvania, 13 counties in northeastern Pennsylvania, the state of West Virginia plus Washington County, Ohio, the state of Delaware[ and [8] counties in western New York and Blue Shield members in [13] counties in northeastern New York].  All references to Highmark in this document are references to Highmark Inc. d/b/a Highmark Blue Shield and/or to one or more of its affiliated Blue companies.





Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract.

Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages
  • If you need these services, contact the Civil Rights Coordinator.

    If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295 , TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    1-800-368-1019, 800-537-7697 (TDD)

    Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.