Bio-engineered skin and soft tissue substitutes may be derived from human tissue (autologous or allogeneic), non-human tissue (xenographic), synthetic materials, or a composite of these materials. Bio-engineered skin and soft tissue substitutes are utilized in the treatment for breast reconstruction, healing of lower extremity ulcers and severe burns. Acellular dermal matrix (ADM) products are utilized in the repair of a variety of soft tissues.
Breast reconstructive surgery using ONE of the following allogeneic ADM products may be considered medically necessary for ANY ONE of the following indications:
Product(s):
Indication(s):
Services that do not meet the above criteria will be considered not medically necessary.
Treatment of chronic, noninfected, full-thickness diabetic lower extremity ulcers using ANY ONE of the following tissue-engineered skin substitutes may be considered medically necessary:
Services that do not meet the above criteria will be considered not medically necessary.
Treatment of chronic, non-infected, partial- or full-thickness lower extremity skin ulcers due to venous insufficiency, which have not adequately responded following a one (1)-month period of conventional ulcer therapy, using ANY ONE of the following tissue-engineered skin substitutes may be considered medically necessary:
Services that do not meet the above criteria will be considered not medically necessary.
Treatment of dystrophic epidermolysis bullosa using the following tissue-engineered skin substitutes may be considered medically necessary for ALL of the following indications:
Product(s):
Indication(s):
Services that do not meet the above criteria will be considered not medically necessary.
Treatment of second- and third-degree burns using ANY ONE of the following tissue-engineered skin substitutes may be considered medically necessary.
Services that do not meet the above criteria will be considered not medically necessary.
TheraSkin® may be considered medically necessary for ANY ONE of the following indications:
Services that do not meet the above criteria will be considered not medically necessary.
ALL other skin and soft tissue substitutes not listed above are considered experimental/investigational and, therefore, non-covered, because the safety and/or effectiveness cannot be established by the available published peer-reviewed literature. This includes, but is not limited to:
Refer to medical policy S-249 Amniotic Membrane and Amniotic Fluid for additional information.
Covered Ddiagnosis Ccodes for Pprocedure Ccode Q4100
Covered Diagnosis Codes for Procedure Code Q4121
L97 codes must be billed with one of the following codes:
I83.0-I83.029, I83.2-I83.229, I87.01-I87.013, I87.03-I87.033, I87.2,
I87.31-I87.313, I87.33-I87.333 or E08.621, E09.621, E10.621, E11.621,
E13.621
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Covered Diagnosis Codes for Procedure Code Q4116
C50.011 |
C50.012 |
C50.021 |
C50.022 |
C50.111 |
C50.112 |
C50.121 |
C50.122 |
C50.211 |
C50.212 |
C50.221 |
C50.222 |
C50.311 |
C50.312 |
C50.321 |
C50.322 |
C50.411 |
C50.412 |
C50.421 |
C50.422 |
C50.511 |
C50.512 |
C50.521 |
C50.522 |
C50.611 |
C50.612 |
C50.621 |
C50.622 |
C50.811 |
C50.812 |
C50.821 |
C50.822 |
C50.911 |
C50.912 |
C50.921 |
C50.922 |
C79.81 |
D05.01 |
D05.02 |
D05.11 |
D05.12 |
D05.81 |
D05.82 |
D05.91 |
D05.92 |
Z42.1 |
Z80.3 |
Z85.3 |
Z90.11 |
Z90.12 |
Z90.13 |
|
|
|
|
|
Covered Diagnosis Codes for Procedure Codes Q4101, Q4105,
and Q4106
L97 codes must be billed with one of the following codes from this section:
E08.621-E13.622
E08.621 |
E08.622 |
E09.621 |
E09.622 |
E10.621 |
E10.622 |
E11.621 |
E11.622 |
E13.621 |
E13.622 |
L97.111 |
L97.112 |
L97.113 |
L97.114 |
L97.115 |
L97.116 |
L97.118 |
L97.121 |
L97.122 |
L97.123 |
L97.124 |
L97.125 |
L97.126 |
L97.128 |
L97.201 |
L97.202 |
L97.203 |
L97.204 |
L97.211 |
L97.212 |
L97.213 |
L97.214 |
L97.215 |
L97.216 |
L97.218 |
L97.221 |
L97.222 |
L97.223 |
L97.224 |
L97.225 |
L97.226 |
L97.228 |
L97.301 |
L97.302 |
L97.303 |
L97.304 |
L97.311 |
L97.312 |
L97.313 |
L97.314 |
L97.315 |
L97.316 |
L97.318 |
L97.321 |
L97.322 |
L97.323 |
L97.324 |
L97.325 |
L97.326 |
L97.328 |
L97.401 |
L97.402 |
L97.403 |
L97.404 |
L97.411 |
L97.412 |
L97.413 |
L97.414 |
L97.415 |
L97.416 |
L97.418 |
L97.421 |
L97.422 |
L97.423 |
L97.424 |
L97.425 |
L97.426 |
L97.428 |
L97.501 |
L97.502 |
L97.503 |
L97.504 |
L97.511 |
L97.512 |
L97.513 |
L97.514 |
L97.515 |
L97.516 |
L97.518 |
L97.521 |
L97.522 |
L97.523 |
L97.524 |
L97.525 |
L97.526 |
L97.528 |
L97.801 |
L97.802 |
L97.803 |
L97.804 |
L97.811 |
L97.812 |
L97.813 |
L97.814 |
L97.815 |
L97.816 |
L97.818 |
L97.821 |
L97.822 |
L97.823 |
L97.824 |
L97.825 |
L97.826 |
L97.828 |
L97.901 |
L97.902 |
L97.903 |
L97.904 |
L97.911 |
L97.912 |
L97.913 |
L97.914 |
L97.915 |
L97.916 |
L97.918 |
L97.921 |
L97.922 |
L97.923 |
L97.924 |
L97.925 |
L97.926 |
L97.928 |
|
Covered Diagnosis Codes for Procedure Codes Q4101 and Q4102
L97 codes must be billed with one of the following codes: I83.0-I83.029, I83.2-I83.229, I87.01-I87.013, I87.03-I87.033, I87.2, I87.31-I87.313, I87.33-I87.333
I83.011 |
I83.012 |
I83.013 |
I83.014 |
I83.015 |
I83.018 |
I83.019 |
I83.021 |
I83.022 |
I83.023 |
I83.024 |
I83.025 |
I83.028 |
I83.029 |
I83.211 |
I83.212 |
I83.213 |
I83.214 |
I83.215 |
I83.218 |
I83.219 |
I83.221 |
I83.222 |
I83.223 |
I83.224 |
I83.225 |
I83.228 |
I83.229 |
I87.011 |
I87.012 |
I87.013 |
I87.031 |
I87.032 |
I87.033 |
I87.2 |
I87.311 |
I87.312 |
I87.313 |
I87.331 |
I87.332 |
I87.333 |
L97.111 |
L97.112 |
L97.113 |
L97.114 |
L97.115 |
L97.116 |
L97.118 |
L97.121 |
L97.122 |
L97.123 |
L97.124 |
L97.125 |
L97.126 |
L97.128 |
L97.211 |
L97.212 |
L97.213 |
L97.214 |
L97.215 |
L97.216 |
L97.218 |
L97.221 |
L97.222 |
L97.223 |
L97.224 |
L97.225 |
L97.226 |
L97.228 |
L97.311 |
L97.312 |
L97.313 |
L97.314 |
L97.315 |
L97.316 |
L97.318 |
L97.321 |
L97.322 |
L97.323 |
L97.324 |
L97.325 |
L97.326 |
L97.328 |
L97.411 |
L97.412 |
L97.413 |
L97.414 |
L97.415 |
L97.416 |
L97.418 |
L97.421 |
L97.422 |
L97.423 |
L97.424 |
L97.425 |
L97.426 |
L97.428 |
L97.511 |
L97.512 |
L97.513 |
L97.514 |
L97.515 |
L97.516 |
L97.518 |
L97.521 |
L97.522 |
L97.523 |
L97.524 |
L97.525 |
L97.526 |
L97.528 |
L97.811 |
L97.812 |
L97.813 |
L97.814 |
L97.815 |
L97.816 |
L97.818 |
L97.821 |
L97.822 |
L97.823 |
L97.824 |
L97.825 |
L97.826 |
L97.828 |
L97.911 |
L97.912 |
L97.913 |
L97.914 |
L97.915 |
L97.916 |
L97.918 |
L97.919 |
L97.921 |
L97.922 |
L97.923 |
L97.924 |
L97.925 |
L97.926 |
L97.928 |
L97.929 |
|
|
|
|
|
|
Covered Diagnosis Codes for Procedure Codes Q4105 and Q4182
T20.20XA |
T20.20XD |
T20.20XS |
T20.211A |
T20.211D |
T20.211S |
T20.212A |
T20.212D |
T20.212S |
T20.22XA |
T20.22XD |
T20.22XS |
T20.23XA |
T20.23XD |
T20.23XS |
T20.24XA |
T20.24XD |
T20.24XS |
T20.25XA |
T20.25XD |
T20.25XS |
T20.26XA |
T20.26XD |
T20.26XS |
T20.27XA |
T20.27XD |
T20.27XS |
T20.29XA |
T20.29XD |
T20.29XS |
T20.30XA |
T20.30XD |
T20.30XS |
T20.311A |
T20.311D |
T20.311S |
T20.312A |
T20.312D |
T20.312S |
T20.32XA |
T20.32XD |
T20.32XS |
T20.33XA |
T20.33XD |
T20.33XS |
T20.34XA |
T20.34XD |
T20.34XS |
T20.35XA |
T20.35XD |
T20.35XS |
T20.36XA |
T20.36XD |
T20.36XS |
T20.37XA |
T20.37XD |
T20.37XS |
T20.39XA |
T20.39XD |
T20.39XS |
T20.60XA |
T20.60XD |
T20.60XS |
T20.611A |
T20.611D |
T20.611S |
T20.612A |
T20.612D |
T20.612S |
T20.62XA |
T20.62XD |
T20.62XS |
T20.63XA |
T20.63XD |
T20.63XS |
T20.64XA |
T20.64XD |
T20.64XS |
T20.65XA |
T20.65XD |
T20.65XS |
T20.66XA |
T20.66XD |
T20.66XS |
T20.67XA |
T20.67XD |
T20.67XS |
T20.69XA |
T20.69XD |
T20.69XS |
T20.70XA |
T20.70XD |
T20.70XS |
T20.711A |
T20.711D |
T20.711S |
T20.712A |
T20.712D |
T20.712S |
T20.72XA |
T20.72XD |
T20.72XS |
T20.73XA |
T20.73XD |
T20.73XS |
T20.74XA |
T20.74XD |
T20.74XS |
T20.75XA |
T20.75XD |
T20.75XS |
T20.76XA |
T20.76XD |
T20.76XS |
T20.77XA |
T20.77XD |
T20.77XS |
T20.79XA |
T20.79XD |
T20.79XS |
T21.21XA |
T21.21XD |
T21.21XS |
T21.22XA |
T21.22XD |
T21.22XS |
T21.23XA |
T21.23XD |
T21.23XS |
T21.24XA |
T21.24XD |
T21.24XS |
T21.25XA |
T21.25XD |
T21.25XS |
T21.26XA |
T21.26XD |
T21.26XS |
T21.27XA |
T21.27XD |
T21.27XS |
T21.29XA |
T21.29XD |
T21.29XS |
T21.31XA |
T21.31XD |
T21.31XS |
T21.32XA |
T21.32XD |
T21.32XS |
T21.33XA |
T21.33XD |
T21.33XS |
T21.34XA |
T21.34XD |
T21.34XS |
T21.35XA |
T21.35XD |
T21.35XS |
T21.36XA |
T21.36XD |
T21.36XS |
T21.37XA |
T21.37XD |
T21.37XS |
T21.39XA |
T21.39XD |
T21.39XS |
T21.61XA |
T21.61XD |
T21.61XS |
T21.62XA |
T21.62XD |
T21.62XS |
T21.63XA |
T21.63XD |
T21.63XS |
T21.64XA |
T21.64XD |
T21.64XS |
T21.65XA |
T21.65XD |
T21.65XS |
T21.66XA |
T21.66XD |
T21.66XS |
T21.67XA |
T21.67XD |
T21.67XS |
T21.69XA |
T21.69XD |
T21.69XS |
T21.71XA |
T21.71XD |
T21.71XS |
T21.72XA |
T21.72XD |
T21.72XS |
T21.73XA |
T21.73XD |
T21.73XS |
T21.74XA |
T21.74XD |
T21.74XS |
T21.75XA |
T21.75XD |
T21.75XS |
T21.76XA |
T21.76XD |
T21.76XS |
T21.77XA |
T21.77XD |
T21.77XS |
T21.79XA |
T21.79XD |
T21.79XS |
T22.20XA |
T22.20XD |
T22.20XS |
T22.211A |
T22.211D |
T22.211S |
T22.212A |
T22.212D |
T22.212S |
T22.221A |
T22.221D |
T22.221S |
T22.222A |
T22.222D |
T22.222S |
T22.231A |
T22.231D |
T22.231S |
T22.232A |
T22.232D |
T22.232S |
T22.241A |
T22.241D |
T22.241S |
T22.242A |
T22.242D |
T22.242S |
T22.251A |
T22.251D |
T22.251S |
T22.252A |
T22.252D |
T22.252S |
T22.261A |
T22.261D |
T22.261S |
T22.262A |
T22.262D |
T22.262S |
T22.291A |
T22.291D |
T22.291S |
T22.292A |
T22.292D |
T22.292S |
T22.30XA |
T22.30XD |
T22.30XS |
T22.311A |
T22.311D |
T22.311S |
T22.312A |
T22.312D |
T22.312S |
T22.321A |
T22.321D |
T22.321S |
T22.322A |
T22.322D |
T22.322S |
T22.331A |
T22.331D |
T22.331S |
T22.332A |
T22.332D |
T22.332S |
T22.341A |
T22.341D |
T22.341S |
T22.342A |
T22.342D |
T22.342S |
T22.351A |
T22.351D |
T22.351S |
T22.352A |
T22.352D |
T22.352S |
T22.361A |
T22.361D |
T22.361S |
T22.362A |
T22.362D |
T22.362S |
T22.391A |
T22.391D |
T22.391S |
T22.392A |
T22.392D |
T22.392S |
T22.60XA |
T22.60XD |
T22.60XS |
T22.611A |
T22.611D |
T22.611S |
T22.612A |
T22.612D |
T22.612S |
T22.621A |
T22.621D |
T22.621S |
T22.622A |
T22.622D |
T22.622S |
T22.631A |
T22.631D |
T22.631S |
T22.632A |
T22.632D |
T22.632S |
T22.641A |
T22.641D |
T22.641S |
T22.642A |
T22.642D |
T22.642S |
T22.651A |
T22.651D |
T22.651S |
T22.652A |
T22.652D |
T22.652S |
T22.661A |
T22.661D |
T22.661S |
T22.662A |
T22.662D |
T22.662S |
T22.691A |
T22.691D |
T22.691S |
T22.692A |
T22.692D |
T22.692S |
T22.70XA |
T22.70XD |
T22.70XS |
T22.711A |
T22.711D |
T22.711S |
T22.712A |
T22.712D |
T22.712S |
T22.721A |
T22.721D |
T22.721S |
T22.722A |
T22.722D |
T22.722S |
T22.731A |
T22.731D |
T22.731S |
T22.732A |
T22.732D |
T22.732S |
T22.741A |
T22.741D |
T22.741S |
T22.742A |
T22.742D |
T22.742S |
T22.751A |
T22.751D |
T22.751S |
T22.752A |
T22.752D |
T22.752S |
T22.761A |
T22.761D |
T22.761S |
T22.762A |
T22.762D |
T22.762S |
T22.791A |
T22.791D |
T22.791S |
T22.792A |
T22.792D |
T22.792S |
T23.201A |
T23.201D |
T23.201S |
T23.202A |
T23.202D |
T23.202S |
T23.211A |
T23.211D |
T23.211S |
T23.212A |
T23.212D |
T23.212S |
T23.221A |
T23.221D |
T23.221S |
T23.222A |
T23.222D |
T23.222S |
T23.231A |
T23.231D |
T23.231S |
T23.232A |
T23.232D |
T23.232S |
T23.241A |
T23.241D |
T23.241S |
T23.242A |
T23.242D |
T23.242S |
T23.251A |
T23.251D |
T23.251S |
T23.252A |
T23.252D |
T23.252S |
T23.261A |
T23.261D |
T23.261S |
T23.262A |
T23.262D |
T23.262S |
T23.271A |
T23.271D |
T23.271S |
T23.272A |
T23.272D |
T23.272S |
T23.291A |
T23.291D |
T23.291S |
T23.292A |
T23.292D |
T23.292S |
T23.301A |
T23.301D |
T23.301S |
T23.302A |
T23.302D |
T23.302S |
T23.311A |
T23.311D |
T23.311S |
T23.312A |
T23.312D |
T23.312S |
T23.321A |
T23.321D |
T23.321S |
T23.322A |
T23.322D |
T23.322S |
T23.331A |
T23.331D |
T23.331S |
T23.332A |
T23.332D |
T23.332S |
T23.341A |
T23.341D |
T23.341S |
T23.342A |
T23.342D |
T23.342S |
T23.351A |
T23.351D |
T23.351S |
T23.352A |
T23.352D |
T23.352S |
T23.361A |
T23.361D |
T23.361S |
T23.362A |
T23.362D |
T23.362S |
T23.371A |
T23.371D |
T23.371S |
T23.372A |
T23.372D |
T23.372S |
T23.391A |
T23.391D |
T23.391S |
T23.392A |
T23.392D |
T23.392S |
T23.601A |
T23.601D |
T23.601S |
T23.602A |
T23.602D |
T23.602S |
T23.611A |
T23.611D |
T23.611S |
T23.612A |
T23.612D |
T23.612S |
T23.621A |
T23.621D |
T23.621S |
T23.622A |
T23.622D |
T23.622S |
T23.631A |
T23.631D |
T23.631S |
T23.632A |
T23.632D |
T23.632S |
T23.641A |
T23.641D |
T23.641S |
T23.642A |
T23.642D |
T23.642S |
T23.651A |
T23.651D |
T23.651S |
T23.652A |
T23.652D |
T23.652S |
T23.661A |
T23.661D |
T23.661S |
T23.662A |
T23.662D |
T23.662S |
T23.671A |
T23.671D |
T23.671S |
T23.672A |
T23.672D |
T23.672S |
T23.691A |
T23.691D |
T23.691S |
T23.692A |
T23.692D |
T23.692S |
T23.701A |
T23.701D |
T23.701S |
T23.702A |
T23.702D |
T23.702S |
T23.711A |
T23.711D |
T23.711S |
T23.712A |
T23.712D |
T23.712S |
T23.721A |
T23.721D |
T23.721S |
T23.722A |
T23.722D |
T23.722S |
T23.731A |
T23.731D |
T23.731S |
T23.732A |
T23.732D |
T23.732S |
T23.741A |
T23.741D |
T23.741S |
T23.742A |
T23.742D |
T23.742S |
T23.751A |
T23.751D |
T23.751S |
T23.752A |
T23.752D |
T23.752S |
T23.761A |
T23.761D |
T23.761S |
T23.762A |
T23.762D |
T23.762S |
T23.771A |
T23.771D |
T23.771S |
T23.772A |
T23.772D |
T23.772S |
T23.791A |
T23.791D |
T23.791S |
T23.792A |
T23.792D |
T23.792S |
T24.201A |
T24.201D |
T24.201S |
T24.202A |
T24.202D |
T24.202S |
T24.211A |
T24.211D |
T24.211S |
T24.212A |
T24.212D |
T24.212S |
T24.221A |
T24.221D |
T24.221S |
T24.222A |
T24.222D |
T24.222S |
T24.231A |
T24.231D |
T24.231S |
T24.232A |
T24.232D |
T24.232S |
T24.291A |
T24.291D |
T24.291S |
T24.292A |
T24.292D |
T24.292S |
T24.301A |
T24.301D |
T24.301S |
T24.302A |
T24.302D |
T24.302S |
T24.311A |
T24.311D |
T24.311S |
T24.312A |
T24.312D |
T24.312S |
T24.321A |
T24.321D |
T24.321S |
T24.322A |
T24.322D |
T24.322S |
T24.331A |
T24.331D |
T24.331S |
T24.332A |
T24.332D |
T24.332S |
T24.391A |
T24.391D |
T24.391S |
T24.392A |
T24.392D |
T24.392S |
T24.601A |
T24.601D |
T24.601S |
T24.602A |
T24.602D |
T24.602S |
T24.611A |
T24.611D |
T24.611S |
T24.612A |
T24.612D |
T24.612S |
T24.621A |
T24.621D |
T24.621S |
T24.622A |
T24.622D |
T24.622S |
T24.631A |
T24.631D |
T24.631S |
T24.632A |
T24.632D |
T24.632S |
T24.691A |
T24.691D |
T24.691S |
T24.692A |
T24.692D |
T24.692S |
T24.701A |
T24.701D |
T24.701S |
T24.702A |
T24.702D |
T24.702S |
T24.711A |
T24.711D |
T24.711S |
T24.712A |
T24.712D |
T24.712S |
T24.721A |
T24.721D |
T24.721S |
T24.722A |
T24.722D |
T24.722S |
T24.731A |
T24.731D |
T24.731S |
T24.732A |
T24.732D |
T24.732S |
T24.791A |
T24.791D |
T24.791S |
T24.792A |
T24.792D |
T24.792S |
T25.211A |
T25.211D |
T25.211S |
T25.212A |
T25.212D |
T25.212S |
T25.221A |
T25.221D |
T25.221S |
T25.222A |
T25.222D |
T25.222S |
T25.231A |
T25.231D |
T25.231S |
T25.232A |
T25.232D |
T25.232S |
T25.291A |
T25.291D |
T25.291S |
T25.292A |
T25.292D |
T25.292S |
T25.311A |
T25.311D |
T25.311S |
T25.312A |
T25.312D |
T25.312S |
T25.321A |
T25.321D |
T25.321S |
T25.322A |
T25.322D |
T25.322S |
T25.331A |
T25.331D |
T25.331S |
T25.332A |
T25.332D |
T25.332S |
T25.391A |
T25.391D |
T25.391S |
T25.392A |
T25.392D |
T25.392S |
T25.611A |
T25.611D |
T25.611S |
T25.612A |
T25.612D |
T25.612S |
T25.621A |
T25.621D |
T25.621S |
T25.622A |
T25.622D |
T25.622S |
T25.631A |
T25.631D |
T25.631S |
T25.632A |
T25.632D |
T25.632S |
T25.691A |
T25.691D |
T25.691S |
T25.692A |
T25.692D |
T25.692S |
T25.711A |
T25.711D |
T25.711S |
T25.712A |
T25.712D |
T25.712S |
T25.721A |
T25.721D |
T25.721S |
T25.722A |
T25.722D |
T25.722S |
T25.731A |
T25.731D |
T25.731S |
T25.732A |
T25.732D |
T25.732S |
T25.791A |
T25.791D |
T25.791S |
T25.792A |
T25.792D |
T25.792S |
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This policy is designed to address medical guidelines that are appropriate for the majority of individuals with a particular disease, illness, or condition. Each person's unique clinical or other circumstances may warrant individual consideration, based on review of applicable medical records, as well as other regulatory, contractual and/or legal requirements.
Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect Highmark's reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract.
Highmark retains the right to review and update its medical policy guidelines at its sole discretion. These guidelines are the proprietary information of Highmark. Any sale, copying or dissemination of the medical policies is prohibited; however, limited copying of medical policies is permitted for individual use.
Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:
If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Insurance or benefit/claims administration may be provided by Highmark, Highmark Choice Company, Highmark Coverage Advantage, Highmark Health Insurance Company, First Priority Life Insurance Company, First Priority Health, Highmark Benefits Group, Highmark Select Resources, Highmark Senior Solutions Company or Highmark Senior Health Company, all of which are independent licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans.
Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract.
Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:
If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.