Leuprolide acetate (Lupron®, Lupron Depot ®, Lupron Depot-Ped ®, Eligard®, Fensolvi™) and leuprolide mesylate (CamceviTM) are synthetic analogs of gonadotropin releasing hormone (GnRH). Although leuprolide has potent GnRH agonist properties during short-term or intermittent therapy, the principal effect of the drug during long-term administration is inhibition of gonadotropin secretion and suppression of ovarian and testicular steroidogenesis.
Leuprolide and norethindrone (Lupaneta®) is a combination medicine used to treat symptoms of endometriosis.
Triptorelin extended-release (Triptodur®) and triptorelin pamoate (Trelstar®) are synthetic decapeptide agonist analogs of GnRH that reversibly inhibits gonadotropin secretion when administered in continuous doses.
Histrelin (Vantas®, Supprelin LA®) is a synthetic nonapeptide analog of GnRH. Contained in an implant, histrelin (Vantas, Supprelin LA) is released via a diffusion-controlled hydrogel polymer reservoir. Histrelin (Vantas, Supprelin LA) functions as a GnRH agonist, and is a potent inhibitor of gonadotropin secretion when administered in continuous doses.
The use of leuprolide acetate (Lupron) may be considered medically necessary for the following conditions:
Anemia due to Uterine Fibroids
Central Precocious Puberty
Reauthorization criteria
Endometriosis
Prostate Cancer
Compendia Sources
The use of leuprolide/leuprolide acetate (Lupron) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J9218 |
|
|
|
|
|
|
The use of leuprolide acetate for depot suspension (Lupron Depot) may be considered medically necessary for ANY of the following conditions:
Anemia due to Uterine Fibroids
Endometriosis
Prostate Cancer
Compendia Sources
The use of leuprolide acetate for depot suspension (Lupron Depot) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J1950 |
J9217 |
|
|
|
|
|
The use of leuprolide acetate for depot suspension (Lupron Depot Ped) may be considered medically necessary for the treatment of children with central precocious puberty: when ALL the following criteria are met:
Reauthorization criteria
The use of leuprolide acetate for depot suspension (Lupron Depot Ped) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J1950 |
J9217 |
|
|
|
|
|
Leuprolide and norethindrone (Lupaneta Pack) may be considered medically necessary for women 18 years of age and older for:
Initial treatment course is limited to six (6) months and use is not recommended longer than a total of 12 months due to concerns about adverse impact on bone mineral density.
The use of leuprolide and norethindrone (Lupaneta Pack) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J3490 |
|
|
|
|
|
|
The use of leuprolide acetate (Eligard) may be considered medically necessary for the following conditions:
Prostate Cancer
Compendia Sources
The use of leuprolide acetate (Eligard) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J9217 |
|
|
|
|
|
|
Leuprolide acetate (Fensolvi) may be considered medically necessary for the following condition:
Central Precocious Puberty
Reauthorization criteria
The use of leuprolide acetate (Fensolvi) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J1951 |
|
|
|
|
|
|
Leuprolide mesylate (Camcevi) may be considered medically necessary for the following condition:
Prostate Cancer
Compendia Sources
The use of leuprolide mesylate (Camcevi) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J1952 |
|
|
|
|
|
|
The use of triptorelin extended-release (Triptodur) may be considered medically necessary for the treatment of pediatric individuals two (2) years or older with central precocious puberty (CPP) when ALL the following criteria are met:
Central Precocious Puberty
Reauthorization criteria
The use of triptorelin extended-release (Triptodur) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J3316 |
|
|
|
|
|
|
The use of triptorelin pamoate (Trelstar) may be considered medically necessary for the following conditions:
Prostate Cancer
Compendia Sources
Triptorelin pamoate (Trelstar) may be considered medically necessary for treatment of any of the current category 1, 2A, or 2B NCCN recommendations.
The use of triptorelin pamoate (Trelstar) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J3315 |
|
|
|
|
|
|
The use of histrelin acetate subcutaneous implant (Vantas) may be considered medically necessary for the following conditions:
Prostate Cancer
Compendia Sources
The use of histrelin acetate subcutaneous implant (Vantas) for any other indication is considered not medically necessary, and therefore, non-covered.
The use of histrelin acetate subcutaneous implant (Vantas) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J9225 |
|
|
|
|
|
|
The use of histrelin acetate subcutaneous implant (Supprelin LA) may be considered medically necessary for the following condition:
Central Precocious Puberty (CPP)
o Confirmed clinical diagnosis of CPP defined by any of the following:
§ Measurement of LH and FSH elevated following stimulation with a GnRH analog; and
§ Assessment confirms bone age advancement beyond chronological age; and
o Individual has onset of secondary sexual characteristics;
§ Less than 11 years of age for females; or
§ Less than 12 years of age for males; and
o Initial authorization will be for a period of 12 months.
Reauthorization criteria
The use of histrelin acetate subcutaneous implant (Supprelin LA) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J9226 |
|
|
|
|
|
|
Other Medically Accepted Non-FDA Approved Indications, Class IIb or Higher Grade Recommendations
The use of histrelin acetate (Supprelin LA, Vantas), leuprolide acetate (Lupron Depot, Lupron Depot-Ped Fensolvi), or triptorelin (Triptodur, Trelstar) may be considered medically necessary for puberty suppression in individuals with gender dysphoria when ALL of the following criteria are met:
The use of histrelin acetate (Supprelin LA, Vantas), leuprolide acetate (Lupron Depot, Lupron Depot-Ped), or triptorelin (Triptodur, Trelstar) not meeting the criteria as indicated in this policy is considered experimental/investigational and therefore non-covered because the safety and/or effectiveness of this service cannot be established by the available published peer-reviewed literature.
J1950 |
J1951 |
J9217 |
J9225 |
J9226 |
J3315 |
J3316 |
J3490 |
|
|
|
|
|
|
NOTE*: First generation antiandrogen must be given for seven (7) or more days to prevent testosterone flare if metastases are present in weight-bearing bone.
**
NOTE: Men with breast cancer should be treated similarly to postmenopausal women, except that use of an aromatase inhibitor is ineffective without concomitant suppression of testicular steroidogenesis.
**
NOTE: In addition to the above criteria, product specific dosage and/or frequency limits may apply in accordance with the U.S. Food and Drug Administration (FDA)-approved product prescribing information, national compendia, Centers for Medicare and Medicaid Services (CMS) and other peer reviewed resources or evidence-based guidelines. Highmark may deny, in full or in part, reimbursement for utilization that does not fall within the applicable dosage and/or frequency limits.
See Medical Policy Bulletin G-16 for information on chemotherapy for malignant disease.
Covered Diagnosis Codes for Procedure Code J1950, J9217:
C06.9 |
C07 |
C08.0 |
C08.1 |
C08.9 |
C48.1 |
C48.2 |
C48.8 |
C50.011 |
C50.012 |
C50.019 |
C50.021 |
C50.022 |
C50.029 |
C50.111 |
C50.112 |
C50.119 |
C50.121 |
C50.122 |
C50.129 |
C50.211 |
C50.212 |
C50.219 |
C50.221 |
C50.222 |
C50.229 |
C50.311 |
C50.312 |
C50.319 |
C50.321 |
C50.322 |
C50.329 |
C50.411 |
C50.412 |
C50.419 |
C50.421 |
C50.422 |
C50.429 |
C50.511 |
C50.512 |
C50.519 |
C50.521 |
C50.522 |
C50.529 |
C50.611 |
C50.612 |
C50.619 |
C50.621 |
C50.622 |
C50.629 |
C50.811 |
C50.812 |
C50.819 |
C50.821 |
C50.822 |
C50.829 |
C50.911 |
C50.912 |
C50.919 |
C50.921 |
C50.922 |
C50.929 |
C56.1 |
C56.2 |
C56.3 |
C56.9 |
C57.00 |
C57.01 |
C57.02 |
C57.10 |
C57.11 |
C57.12 |
C57.20 |
C57.21 |
C57.22 |
C57.3 |
C57.4 |
C57.7 |
C57.8 |
C57.9 |
C61 |
C79.63 |
D25.0 |
D25.1 |
D25.2 |
D25.9 |
D50.0 |
D50.9 |
E22.8 |
F64.0 |
F64.1 |
F64.2 |
F64.8 |
F64.9 |
N80.00 |
N80.01 |
N80.02 |
N80.03 |
N80.101 |
N80.102 |
N80.103 |
N80.109 |
N80.111 |
N80.112 |
N80.113 |
N80.119 |
N80.121 |
N80.122 |
N80.123 |
N80.129 |
N80.201 |
N80.202 |
N80.203 |
N80.209 |
N80.211 |
N80.212 |
N80.213 |
N80.219 |
N80.221 |
N80.222 |
N80.223 |
N80.229 |
N80.30 |
N80.311 |
N80.312 |
N80.319 |
N80.321 |
N80.322 |
N80.329 |
N80.331 |
N80.332 |
N80.333 |
N80.339 |
N80.341 |
N80.342 |
N80.343 |
N80.349 |
N80.351 |
N80.352 |
N80.353 |
N80.359 |
N80.361 |
N80.362 |
N80.363 |
N80.369 |
N80.371 |
N80.372 |
N80.373 |
N80.379 |
N80.381 |
N80.382 |
N80.383 |
N80.389 |
N80.391 |
N80.392 |
N80.399 |
N80.3A1 |
N80.3A2 |
N80.3A3 |
N80.3A9 |
N80.3B1 |
N80.3B2 |
N80.3B3 |
N80.3B9 |
N80.3C1 |
N80.3C2 |
N80.3C3 |
N80.3C9 |
N80.40 |
N80.41 |
N80.42 |
N80.50 |
N80.511 |
N80.512 |
N80.519 |
N80.521 |
N80.522 |
N80.529 |
N80.531 |
N80.532 |
N80.539 |
N80.541 |
N80.542 |
N80.549 |
N80.551 |
N80.552 |
N80.559 |
N80.561 |
N80.562 |
N80.569 |
N80.A0 |
N80.A1 |
N80.A2 |
N80.A41 |
N80.A42 |
N80.A43 |
N80.A49 |
N80.A51 |
N80.A52 |
N80.A53 |
N80.A59 |
N80.A61 |
N80.A62 |
N80.A63 |
N80.A69 |
N80.B1 |
N80.B2 |
N80.B31 |
N80.B32 |
N80.B39 |
N80.B4 |
N80.B5 |
N80.B6 |
N80.C0 |
N80.C10 |
N80.C11 |
N80.C19 |
N80.C2 |
N80.C3 |
N80.C4 |
N80.C9 |
N80.D0 |
N80.D1 |
N80.D2 |
N80.D3 |
N80.D4 |
N80.D5 |
N80.D6 |
N80.D9 |
Z87.890 |
|
Covered Diagnosis Codes for Procedure Code J9218:
C06.9 |
C07 |
C08.0 |
C08.1 |
C08.9 |
C61 |
D25.0 |
D25.1 |
D25.2 |
D25.9 |
D50.0 |
D50.9 |
E22.8 |
N80.00 |
N80.01 |
N80.02 |
N80.03 |
N80.101 |
N80.102 |
N80.103 |
N80.109 |
N80.111 |
N80.112 |
N80.113 |
N80.119 |
N80.121 |
N80.122 |
N80.123 |
N80.129 |
N80.201 |
N80.202 |
N80.203 |
N80.209 |
N80.211 |
N80.212 |
N80.213 |
N80.219 |
N80.221 |
N80.222 |
N80.223 |
N80.229 |
N80.30 |
N80.311 |
N80.312 |
N80.319 |
N80.321 |
N80.322 |
N80.329 |
N80.331 |
N80.332 |
N80.333 |
N80.339 |
N80.341 |
N80.342 |
N80.343 |
N80.349 |
N80.351 |
N80.352 |
N80.353 |
N80.359 |
N80.361 |
N80.362 |
N80.363 |
N80.369 |
N80.371 |
N80.372 |
N80.373 |
N80.379 |
N80.381 |
N80.382 |
N80.383 |
N80.389 |
N80.391 |
N80.392 |
N80.399 |
N80.3A1 |
N80.3A2 |
N80.3A3 |
N80.3A9 |
N80.3B1 |
N80.3B2 |
N80.3B3 |
N80.3B9 |
N80.3C1 |
N80.3C2 |
N80.3C3 |
N80.3C9 |
N80.40 |
N80.41 |
N80.42 |
N80.50 |
N80.511 |
N80.512 |
N80.519 |
N80.521 |
N80.522 |
N80.529 |
N80.531 |
N80.532 |
N80.539 |
N80.541 |
N80.542 |
N80.549 |
N80.551 |
N80.552 |
N80.559 |
N80.561 |
N80.562 |
N80.569 |
N80.A0 |
N80.A1 |
N80.A2 |
N80.A41 |
N80.A42 |
N80.A43 |
N80.A49 |
N80.A51 |
N80.A52 |
N80.A53 |
N80.A59 |
N80.A61 |
N80.A62 |
N80.A63 |
N80.A69 |
N80.B1 |
N80.B2 |
N80.B31 |
N80.B32 |
N80.B39 |
N80.B4 |
N80.B5 |
N80.B6 |
N80.C0 |
N80.C10 |
N80.C11 |
N80.C19 |
N80.C2 |
N80.C3 |
N80.C4 |
N80.C9 |
N80.D0 |
N80.D1 |
N80.D2 |
N80.D3 |
N80.D4 |
N80.D5 |
N80.D6 |
N80.D9 |
|
|
|
|
|
|
Covered Diagnosis Codes for Procedure Code J3316:
E22.8 |
F64.0 |
F64.1 |
F64.2 |
F64.8 |
F64.9 |
Z87.890 |
Covered Diagnosis Codes for Procedure Code J3315:
C61 |
C50.011 |
C50.012 |
C50.019 |
C50.021 |
C50.022 |
C50.029 |
C50.111 |
C50.112 |
C50.119 |
C50.121 |
C50.122 |
C50.129 |
C50.211 |
C50.212 |
C50.219 |
C50.221 |
C50.222 |
C50.229 |
C50.311 |
C50.312 |
C50.319 |
C50.321 |
C50.322 |
C50.329 |
C50.411 |
C50.412 |
C50.419 |
C50.421 |
C50.422 |
C50.429 |
C50.511 |
C50.512 |
C50.519 |
C50.521 |
C50.522 |
C50.529 |
C50.611 |
C50.612 |
C50.619 |
C50.621 |
C50.622 |
C50.629 |
C50.811 |
C50.812 |
C50.819 |
C50.821 |
C50.822 |
C50.829 |
C50.911 |
C50.912 |
C50.919 |
C50.921 |
C50.922 |
C50.929 |
F64.0 |
F64.1 |
F64.2 |
F64.8 |
F64.9 |
N80.00 |
N80.01 |
N80.02 |
N80.03 |
N80.101 |
N80.102 |
N80.103 |
N80.109 |
N80.111 |
N80.112 |
N80.113 |
N80.119 |
N80.121 |
N80.122 |
N80.123 |
N80.129 |
N80.201 |
N80.202 |
N80.203 |
N80.209 |
N80.211 |
N80.212 |
N80.213 |
N80.219 |
N80.221 |
N80.222 |
N80.223 |
N80.229 |
N80.30 |
N80.311 |
N80.312 |
N80.319 |
N80.321 |
N80.322 |
N80.329 |
N80.331 |
N80.332 |
N80.333 |
N80.339 |
N80.341 |
N80.342 |
N80.343 |
N80.349 |
N80.351 |
N80.352 |
N80.353 |
N80.359 |
N80.361 |
N80.362 |
N80.363 |
N80.369 |
N80.371 |
N80.372 |
N80.373 |
N80.379 |
N80.381 |
N80.382 |
N80.383 |
N80.389 |
N80.391 |
N80.392 |
N80.399 |
N80.3A1 |
N80.3A2 |
N80.3A3 |
N80.3A9 |
N80.3B1 |
N80.3B2 |
N80.3B3 |
N80.3B9 |
N80.3C1 |
N80.3C2 |
N80.3C3 |
N80.3C9 |
N80.40 |
N80.41 |
N80.42 |
N80.50 |
N80.511 |
N80.512 |
N80.519 |
N80.521 |
N80.522 |
N80.529 |
N80.531 |
N80.532 |
N80.539 |
N80.541 |
N80.542 |
N80.549 |
N80.551 |
N80.552 |
N80.559 |
N80.561 |
N80.562 |
N80.569 |
N80.A0 |
N80.A1 |
N80.A2 |
N80.A41 |
N80.A42 |
N80.A43 |
N80.A49 |
N80.A51 |
N80.A52 |
N80.A53 |
N80.A59 |
N80.A61 |
N80.A62 |
N80.A63 |
N80.A69 |
N80.B1 |
N80.B2 |
N80.B31 |
N80.B32 |
N80.B39 |
N80.B4 |
N80.B5 |
N80.B6 |
N80.C0 |
N80.C10 |
N80.C11 |
N80.C19 |
N80.C2 |
N80.C3 |
N80.C4 |
N80.C9 |
N80.D0 |
N80.D1 |
N80.D2 |
N80.D3 |
N80.D4 |
N80.D5 |
N80.D6 |
N80.D9 |
Z87.890 |
Covered Diagnosis Codes for Procedure Code J9225:
C61 |
F64.0 |
F64.1 |
F64.2 |
F64.8 |
F64.9 |
|
Z87.890 |
|
|
|
|
|
|
Covered Diagnosis Codes for Procedure Code J9226 and J1951:
E22.8 |
F64.0 |
F64.1 |
F64.2 |
F64.8 |
F64.9 |
Z87.890 |
Covered Diagnosis Codes for Procedure Code J1952:
C61
Covered Diagnosis Codes for Procedure Code J3490:
N80.00 |
N80.01 |
N80.02 |
N80.03 |
N80.101 |
N80.102 |
N80.103 |
N80.109 |
N80.111 |
N80.112 |
N80.113 |
N80.119 |
N80.121 |
N80.122 |
N80.123 |
N80.129 |
N80.201 |
N80.202 |
N80.203 |
N80.209 |
N80.211 |
N80.212 |
N80.213 |
N80.219 |
N80.221 |
N80.222 |
N80.223 |
N80.229 |
N80.30 |
N80.311 |
N80.312 |
N80.319 |
N80.321 |
N80.322 |
N80.329 |
N80.331 |
N80.332 |
N80.333 |
N80.339 |
N80.341 |
N80.342 |
N80.343 |
N80.349 |
N80.351 |
N80.352 |
N80.353 |
N80.359 |
N80.361 |
N80.362 |
N80.363 |
N80.369 |
N80.371 |
N80.372 |
N80.373 |
N80.379 |
N80.381 |
N80.382 |
N80.383 |
N80.389 |
N80.391 |
N80.392 |
N80.399 |
N80.3A1 |
N80.3A2 |
N80.3A3 |
N80.3A9 |
N80.3B1 |
N80.3B2 |
N80.3B3 |
N80.3B9 |
N80.3C1 |
N80.3C2 |
N80.3C3 |
N80.3C9 |
N80.40 |
N80.41 |
N80.42 |
N80.50 |
N80.511 |
N80.512 |
N80.519 |
N80.521 |
N80.522 |
N80.529 |
N80.531 |
N80.532 |
N80.539 |
N80.541 |
N80.542 |
N80.549 |
N80.551 |
N80.552 |
N80.559 |
N80.561 |
N80.562 |
N80.569 |
N80.A0 |
N80.A1 |
N80.A2 |
N80.A41 |
N80.A42 |
N80.A43 |
N80.A49 |
N80.A51 |
N80.A52 |
N80.A53 |
N80.A59 |
N80.A61 |
N80.A62 |
N80.A63 |
N80.A69 |
N80.B1 |
N80.B2 |
N80.B31 |
N80.B32 |
N80.B39 |
N80.B4 |
N80.B5 |
N80.B6 |
N80.C0 |
N80.C10 |
N80.C11 |
N80.C19 |
N80.C2 |
N80.C3 |
N80.C4 |
N80.C9 |
N80.D0 |
N80.D1 |
N80.D2 |
N80.D3 |
N80.D4 |
N80.D5 |
N80.D6 |
N80.D9 |
|
|
|
|
|
This policy is designed to address medical guidelines that are appropriate for the majority of individuals with a particular disease, illness, or condition. Each person's unique clinical or other circumstances may warrant individual consideration, based on review of applicable medical records, as well as other regulatory, contractual and/or legal requirements.
Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect Highmark's reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract, and subject to the applicable laws of your state.
Highmark retains the right to review and update its medical policy guidelines at its sole discretion. These guidelines are the proprietary information of Highmark. Any sale, copying or dissemination of the medical policies is prohibited; however, limited copying of medical policies is permitted for individual use.
Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:
If you need these services, contact the Civil Rights Coordinator.
If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Insurance or benefit/claims administration may be provided by Highmark, Highmark Choice Company, Highmark Coverage Advantage, Highmark Health Insurance Company, First Priority Life Insurance Company, First Priority Health, Highmark Benefits Group, Highmark Select Resources, Highmark Senior Solutions Company or Highmark Senior Health Company, all of which are independent licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans.
Medical policies do not constitute medical advice, nor are they intended to govern the practice of medicine. They are intended to reflect reimbursement and coverage guidelines. Coverage for services may vary for individual members, based on the terms of the benefit contract.
Discrimination is Against the Law
The Claims Administrator/Insurer complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Claims Administrator/Insurer does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. The Claims Administrator/ Insurer:
If you believe that the Claims Administrator/Insurer has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator, P.O. Box 22492, Pittsburgh, PA 15222, Phone: 1-866-286-8295, TTY: 711, Fax: 412-544-2475, email: CivilRightsCoordinator@highmarkhealth.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.