If you have specific questions or comments related to medical policy content, please complete the form at this LINK.


Medical Policy cannot answer individual inquiries about your health coverage, provide confidential personal health information, or give medical advice. Medical Policies are provided here for informational purposes. Please discuss the information contained within the medical policies with your health care provider.


In addition, coverage for services may vary for individual members, based on the terms of your benefit contract, and subject to the applicable laws of your state. If you are a Highmark plan member with questions about your coverage, call the member service number on the back of your insurance card (hours vary depending on plan).


For questions about our company or website, use the mailing address provided or fill out the form found on Highmark’s general Contact Us page.


For anything else, please call 1-800-241-5704

(TTY/TDD: 711)

Monday through Friday

8:00 a.m. to 5:00 p.m. EST

Have your Member ID card handy.